BreYanna Perkins
SR. Representative
Sterling Heights,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
RELATIONSHIP BANKER
BANK OF AMERICA
Lake Orion, MI
08.2019 - 11.2021
- Build and maintain client bases, keeping current client plans up-to-date and recruiting new clients ongoing basis
- Answer clients' questions about purposes and details of financial plans and strategies
- Review clients' accounts and plans regularly to determine whether life changes, economic changes, or financial performance indicate need for plan reassessment
- Recommend strategies clients can use to achieve their financial goals and objectives, including specific recommendations in such areas as cash management, insurance coverage, and investment planning
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
- Assist clients with reporting any Fraud transactions or activity on account
- Worked with clients to address and respond to client and partnership management issues.
SENIOR CUSTOMER SERVICE REPRESENTATIVE
COMERICA BANK
Auburn Hills, MI
09.2019 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers
- Greeted customers and listened closely to problems described to determine solutions
- Resolved concerns with products or services to help with retention and drive sales
- Responded to customer requests for products, services, and company information
- Treasurer of Retail Activities Committee at Comerica Bank 2017,
- Provided primary customer support to internal and external customers 2
- Assist with debit or ACH fraud on account, submitting investigations and dispute cases
- Resolved customer service issues using company processes and policies and provided updates to customers.
STUDENT ASSISTANCE
OAKLAND UNIVERSITY
Rochester Hills, MI
08.2016 - 06.2017
- Provided clerical support, addressing routine and special requirements
- Gathered and organized files and research papers for internal needs and scholarly publications
- Completed clerical tasks such as filing, copying, and distributing mail
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail
- Greeted incoming office visitors, answered questions, and directed individuals to office locations
- Produced high-quality communications for internal and external use
- Interacted with customers by phone, email, or in-person to provide information.
Education
BBA - OPERATIONS MANAGEMENT
Southern New Hampshire University
Hooksett, NH 08.2020 - Current
High School Diploma -
Arthur Hill High School
Saginaw, MI 09.2012 - 06.2016
Skills
Relationship building and management
Policy development and implementation
Financial Advising
Banking
Cash Handling
Financial services
File Maintenance
Banking operations knowledge
Problem-Solving
Analytical and Critical Thinking
Organization and Time Management
Teamwork and Collaboration
Dispute Resolution
Fraud detection
Data Entry
Teambuilding
Decision-Making
MS Office
G-Suite
POS systems
Sales expertise
Complaint resolution
Timeline
BBA - OPERATIONS MANAGEMENT
Southern New Hampshire University
08.2020 - Current
SENIOR CUSTOMER SERVICE REPRESENTATIVE
COMERICA BANK
09.2019 - Current
RELATIONSHIP BANKER
BANK OF AMERICA
08.2019 - 11.2021
STUDENT ASSISTANCE
OAKLAND UNIVERSITY
08.2016 - 06.2017
High School Diploma -
Arthur Hill High School
09.2012 - 06.2016