BREYNER JAVIER ALFARO
Corona,USA
Summary
Results-driven Business Administrator with a specialization in Marketing Management and experience in service leadership, account management, and CRM. Skilled in developing marketing strategies, improving customer satisfaction, and driving business growth. Currently advancing English proficiency to strengthen communication in multicultural environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Manager
Springbone
New York, NY
08.2024 - Current
- Lead customer service team, ensuring high satisfaction and quality.
- Develop strategies to improve user experience and loyalty.
- Identify and resolve process gaps for efficiency.
Key Account Manager
GT Consulting SAS
New York, NY
01.2023 - 08.2024
- Analyzed systems to enhance SAS software usage in SMEs.
- Delivered IT and marketing solutions to improve efficiency.
- Led technical support teams and ensured system updates.
Key Account Manager
Frontier Digital Ventures (FDV)
Madrid, Spain
01.2016 - 12.2023
- Managed high-value client accounts for retention and growth.
- Designed sales strategies to expand client base.
- Optimized CRM systems (HubSpot, Wasi, Simi, Domus).
Education
English Studies - Level B, In Progress
Queens Community College
NY12.2026
Specialist in Marketing Management -
Autonomous University of the Caribbean
Colombia01.2022
Bachelor of Business Administration (BBA) -
University of Atlántico
Colombia01.2016
Skills
- Marketing Strategy
- Market Research
- CRM Systems
- Advanced Excel
- Google Analytics
- Time Management
- Customer service
- Sales strategies
- Data analysis
- Client retention
- Technical support
- Analytical thinking
- Proficient in [software]
Certification
- CRM – HubSpot Academy, 2024
- Inbound Marketing, Sales & Customer Service – HubSpot, 2024
- Microsoft Office Suite & Advanced Excel – IUA, 2019
Languages
Spanish (Native), English (Intermediate, Level B in progress)
Timeline
Service Manager
Springbone
08.2024 - Current
Key Account Manager
GT Consulting SAS
01.2023 - 08.2024
Key Account Manager
Frontier Digital Ventures (FDV)
01.2016 - 12.2023
English Studies - Level B, In Progress
Queens Community College
Specialist in Marketing Management -
Autonomous University of the Caribbean
Bachelor of Business Administration (BBA) -
University of Atlántico
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