Breyon Stratford
Bishopville,SC
Summary
Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus.
Overview
9
9
years of professional experience
Work History
Patient Care Technician - CCHT
Fresenius Medical Center
11.2021 - Current
- Enhanced patient satisfaction by providing compassionate and timely care to patients in various healthcare settings.
- Streamlined patient admission processes by efficiently gathering relevant information and completing accurate documentation.
- Collaborated with interdisciplinary healthcare teams for improved patient outcomes and streamlined communication among providers.
- Enhanced customer satisfaction by providing timely and accurate information in response to inquiries.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
- Ensured a safe and clean environment for patients, conducting regular room checks and maintaining cleanliness standards.
- Provided individualized care to patients, constantly monitoring their condition and reporting any changes to the nursing team.
- Promoted effective communication among healthcare professionals, acting as a liaison between patients and their providers when necessary.
- Managed multi-line phone system and pleasantly greeted patients.
Hotel Front Desk Clerk/Housekeeper
LaQuinta Inn & Suits
08.2020 - 11.2022
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Contributed to the hotel's reputation for cleanliness and comfort by providing exceptional service to all guests.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspect Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Coordinated with a sales team to promote special offers and upsell available amenities.
- Answered phone within 10 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
Housekeeper/Front Desk Receptionist
Delta Hotels & Resorts
02.2015 - 01.2020
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained spotless environment for guests through diligent daily housekeeping tasks.
- Increased guest retention by maintaining welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Reduced need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Upheld high standards of sanitation in common areas, contributing to inviting atmosphere for guests.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Coordinated with front desk to prioritize room assignments based on guest arrivals and departures.
Education
Continuous Education - Accounting And Business Management
Central Carolina Technical College
Sumter, SC04.2025
Certification - CERTIFIED HOSPITALITY ASSOCIATE
IAP CAREER COLLEGE
ONLINE06.2020
Certified Hemodialysis Tech - Direct Patient Care
Fresenius Medical Care Schooling
Columbia, SC11.2009
High School Diploma -
Camden High School
Camden, SC05.2006
Skills
- Isolation precautions
- Specimen Collection
- Communication
- HIPAA Compliance
- Behavioral Management
- Guest Relations
- Cleaning techniques
- Customer Service
- Residential Cleaning
- Restroom detailing
- Hazardous chemical training
- Health and safety compliance
- Teamwork
- Hospitality background
Timeline
Patient Care Technician - CCHT
Fresenius Medical Center
11.2021 - Current
Hotel Front Desk Clerk/Housekeeper
LaQuinta Inn & Suits
08.2020 - 11.2022
Housekeeper/Front Desk Receptionist
Delta Hotels & Resorts
02.2015 - 01.2020
Continuous Education - Accounting And Business Management
Central Carolina Technical College
Certification - CERTIFIED HOSPITALITY ASSOCIATE
IAP CAREER COLLEGE
Certified Hemodialysis Tech - Direct Patient Care
Fresenius Medical Care Schooling
High School Diploma -
Camden High School
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