Breyona Armstrong
Fort Worth,TX
Summary
Authorized to work in the US for any company
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
16
16
years of professional experience
Work History
Medical Scheduler
Prime Diagnostic Imaging a Memorial MRI & Diagnostic Company
Dallas, TX
05.2020 - Current
- Remote
- Scheduling, rescheduling, and canceling patient appointments
- HIPAA
- OSHA
- Answering questions regarding basic test and pro
- Insurance verification
- Medical billing
Customer Service Representative
Dialog Direct
Fort Worth, TX
11.2016 - 03.2020
- Booking groups at LA Quinta Hotel
- Multiple calls per hour per day
- Sending e-mails, contacting genaral managers and revenue managers
- Dispatch incoming calls for motor vehicles to get towed to local automotive shops.
Team Lead
North Richland Hills, TX
04.2015 - 10.2016
- Responsibilities salescalls per 1hr handling different accounts
- Face
Face Operator
Silver leaf resorts
Arlington, TX
11.2013 - 04.2015
- Responsibilities salescalls per day inbound/outbound multiple accountssets per week
Appointment Setter Call Center Rep
White Settlement, TX
02.2010 - 11.2013
- Responsibilities surveys on different health carescalls per day new accounts
Collections Specialist
North Richland Hills, TX
05.2008 - 02.2010
- Past due car note accounts setting up different payment plans
Education
High school diploma -
Skills
- WordPress
- Digital Marketing
- Research
- Proofreading
- Patient Relations
- Data Entry
- Schedule Management
- Patient Scheduling
- Referral Verification
- Insurance Verification
- Medical Coding
- Medical Billing
- Medical Terminology
- Documentation Review
- Medicaid Billing Procedures
- Payment Plan Options
- Patient Health Information Access
- Organization and Time Management
- Medical Records Maintenance
- Clinical Support
- Flexible Schedule
- HIPAA Compliance
- Claim Forms
- Relationship Building
- Taking Client Histories
- EHR Software
- Payment Scheduling and Collection
- Call Management
- Data Collection
- Report Generation
- Inbound and Outbound Calling
- Paperwork Processing
- Service Upselling
- Professional Telephone Demeanor
- Tactful and Diplomatic
- Prioritization
- Lead Generation
- Report Preparation
- Active Listening
- 10-Key
- Team Development
- Credit Card Payment Processing
- CRM Software
- Microsoft PowerPoint
- Typing 55 WPM
- Business Development Understanding
- Call Center Operations
- Complaint Resolution
- Account Management
- Data Management
- Customer Service Excellence
- Needs Assessment
- Promotional Support
- Quality Control
- Direct Sales
- Call Documentation
- Conflict Mediation
- Sales Quota Achievement
- Employee Coaching
- Calm and Professional Under Pressure
- High-Energy Attitude
- Senior Leadership Support
- Inbound Call Management
Timeline
Medical Scheduler
Prime Diagnostic Imaging a Memorial MRI & Diagnostic Company
05.2020 - Current
Customer Service Representative
Dialog Direct
11.2016 - 03.2020
Team Lead
04.2015 - 10.2016
Face Operator
Silver leaf resorts
11.2013 - 04.2015
Appointment Setter Call Center Rep
02.2010 - 11.2013
Collections Specialist
05.2008 - 02.2010
High school diploma -
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