BREYONE ELKINS
Montgomery,AL
Summary
Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
9
9
years of post-secondary education
Work History
Lending Agent
Guardian Credit Union
Montgomery , AL
01.2021 - Current
- Informed clients of policies and procedures.
- Resolved caller issues quickly and thoroughly.
- Advised customers about new products and assisted customers in determining best Type product for needs.
- Obtained client information by answering telephone calls
- Achieves branch and personal goals by referring the best loan products and deposit products to meet members needs, provides guidance to our members and meeting them where they are at financially
- Assists members with account maintenance issues
- Maintains knowledge of all gcu products and services to better assist members with services that would better benefit them and their lifestyle.
- Educates and counsels members on credit (Cuna Certified)
- Ensures all loan application are accurate with notes
- Working in a back office position taking loans by phone and email
FINANCIAL RELATIONSHIP CONSULTANT
REGIONS BANK RSA MAIN
03.2019 - 02.2021
- PRIMARY RESPONSIBILITIES
- O ACHIEVES BRANCH TARGETS AND GOALS BY IDENTIFYING CUSTOMER NEEDS AND PROVIDING APPROPRIATE GUIDANCE AND PERSPECTIVE ABOUT REGIONS SOLUTIONS
- O ACHIEVES REQUIRED LEVELS OF OUTBOUND PHONE CALLS USING GENERATED CUSTOMER AND PROSPECT LEAD LISTS AND PRIOR CUSTOMER CONVERSATIONS
- O EDUCATES AND ADVISES CUSTOMERS ON REGIONS CONSUMER AND BUSINESS PRODUCTS AND SERVICES, INCLUDING ALL LOAN AND DEPOSIT TYPES
- O PROVIDES A CONSISTENT OPTIMAL CUSTOMER EXPERIENCE, INCLUDING HANDLING CUSTOMER’S TRANSACTIONAL NEEDS
- THIS MAY INCLUDE SHARING RESPONSIBILITY FOR GREETING CUSTOMERS AND PROCESSING BASIC TRANSACTIONS TO ENSURE CUSTOMERS BANK WHEN, WHERE, AND HOW THEY WANT
- O OWNERSHIP AND RESOLUTION OF CUSTOMER ISSUES
- O REFERS CUSTOMERS TO AN INTERNAL TEAM OF EXPERTS WHEN COMPLEX FINANCIAL GOALS AND NEEDS ARE RECOGNIZED
- ENSURES SAFE AND SOUND BANKING PRACTICES INCLUDING ADHERENCE TO ALL APPLICABLE LAWS AND REGULATIONS
- KEYING PERSONAL LOANS AND HOME LOANS NMLS NUMBER 1840660
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Facilitated presentation and recommendation of services by optimizing client relationships.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
Wireless Sales Consultant
VERIZON, WIRELESS ADVANTAGE
10.2017 - 03.2019
- Delivering exceptional customer service to new and existing customer growing a customer base
- Meeting sales goals and following quotas and commission qualifiers
- Having outstanding sales expertise and knowledge of all Verizon products
- Cash handling and being responsible for confidential customer data
- Providing customers with understanding of functionality of products and accessories
TECHNICAL SUPPORT, T1 iOS Supervisor
APPLE
06.2013 - 10.2017
- Supervising and supporting over 100 advisors on the Tier 1 iOS Floor
- Working as a team to provide the best solutions and amazing support for the T1 iOS TLs and Supervisors
- Offering Support where needed in the form of coaching and team meetings with TL's
- Documenting team lead/ advisor behavior within the workplace in a data base system
- Assisting other supervisors in delivering corrective action to advisors
- Monitoring advisor attendance and providing support with schedule changes
- Hosting weekly meetings with other supervisors in order to discuss ways to support the T1 iOS floor
- ITunes Team Lead
- Assisting iTunes advisors in meeting metric goals
- Offering Support where needed in the form of coaching and team meetings
- Documenting advisors behavior within the workplace in a data base system
- Assisting other advisors through call flow iOS Tier 2 Team Lead
- Assisting Tier 2 iOS advisors in meeting metric goals
- Offering Support where needed in the form of coaching and team meetings
- Documenting advisors behavior within the workplace in a data base system
- Assisting other advisors through call flow
- Command Center
- Assisting the attendance department with documentation for advisors
- Approving time off and correcting attendance issues
- Taking phone calls and documenting advisors late starts, leave early, and absences iOS Tier 2 Advisor
- Tier 2 iOS Advisor
- Offering Advanced Support to Apple customers for iPhone, iPad, and iPod touch
- Supervisor to the call center floor
- Taking consults for other Tier 1 advisors and either assisting on the call of taking over the call
- Assisting customers in often times difficult support situations.
Administrative Assistant
ALFA INSURANCE
05.2006 - 05.2009
- Placing orders for the Auto department
- Operating the main switchboard for all Alfa Insurance employees
- Changing policyholder information in the data base system
- Managed the receptionist area including greeting visitors and responded to telephone or in-person requests for information
- Made copies, sent faxes, and handled all outgoing and incoming correspondence
- Organized and updated filing system
- Night time call center
- Working as a team to provide the best solutions and amazing support for the T1 iOS TLs and Supervisors
- Offering Support where needed in the form of coaching and team meetings with TL's
- Documenting team lead/ advisor behavior within the workplace in a data base system
- Assisting other supervisors in delivering corrective action to advisors
- Monitoring advisor attendance and providing support with schedule changes
- Hosting weekly meetings with other supervisors in order to discuss ways to support the T1 iOS floor.
Education
BACHELORS - BUSINESS ADMINISTRATION
TROY UNIVERSITY
08.2006 - 5 2010
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PSYCHOLOGY, TROY UNIVERSITY
08.2014 - Current
Skills
Microsoft Office SuiteMac OS:XIOSTyping SkillsCustomer Service
Customer service abilities
Customer service abilities
Customer complaint resolution
Customer service and care
Time management
Internet savvy
Customer needs determination
Call management
Polite communication skills
Organizational skills
Consumer banking
Due diligence
Best practices
Operations management
Refinancing options
Purchasing processes
Customer Relationship Management
Loan approvals
Attaining quotas
Cash Handling
Meeting sales goals
Account openings
Financial advice
Self-motivated nature
Relationship building
Financial Management
Staff Management
Budgeting
Decision-Making
Training and mentoring
Timeline
Lending Agent
Guardian Credit Union
01.2021 - Current
FINANCIAL RELATIONSHIP CONSULTANT
REGIONS BANK RSA MAIN
03.2019 - 02.2021
Wireless Sales Consultant
VERIZON, WIRELESS ADVANTAGE
10.2017 - 03.2019
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PSYCHOLOGY, TROY UNIVERSITY
08.2014 - Current
TECHNICAL SUPPORT, T1 iOS Supervisor
APPLE
06.2013 - 10.2017
BACHELORS - BUSINESS ADMINISTRATION
TROY UNIVERSITY
08.2006 - 5 2010
Administrative Assistant
ALFA INSURANCE
05.2006 - 05.2009