Summary
Overview
Work History
Education
Skills
Timeline
Generic

Breyonna Baptiste

Beaumont,Tx

Summary

Dynamic professional with a proven record in data accuracy and customer satisfaction, developed through impactful roles at the Clerk's Office and other environments. Demonstrated expertise in technical troubleshooting and cultivating strong client relationships, consistently exceeding quality goals to boost team productivity. Proficient in international communication and adept at problem-solving, delivering results that surpass employer expectations. Results-driven Data Entry Clerk with extensive database management expertise. Proven history of successful error detection and correction.

Overview

4
4
years of professional experience

Work History

Data Entry Clerk

Clerk's Office
Sacramento, CA
12.2023 - 01.2025
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Verified accuracy and completeness of data entry into the database system.
  • Reviewed data for deficiencies or errors, corrected any incompatibilities and checked output.
  • Collected and organized information for entry, prioritizing entries to increase efficiency.
  • Reviewed and updated account information in company computer system.
  • Exceeded quality goals to support team productivity.

Customer Support Consultant

Temp Agency
Sacramento, CA
12.2022 - 04.2023
  • Processing transactions and handling complaints.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Developed knowledge of existing products to better assist customers.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Provided technical support and troubleshooting to customers via phone, email and chat.
  • Utilized problem solving skills to diagnose technical problems accurately and efficiently.
  • Maintained positive working relationship with fellow staff and management.

Customer Service Sales Representative

Transportation Department
Sacramento, CA
01.2021 - 10.2022
  • Handled complaints, provided appropriate solutions for customers, and followed up to resolve any issues or concerns the customer may have.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Provided accurate information about products and services.

Customer Representative

Voting Ballot temp
Sacramento, CA
10.2020 - 01.2021
  • Coordinated with the team to provide 24/7 customer support, and discussed the importance of voting with our customers, while also answering any questions or concerns.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Improved product knowledge on a continuous basis to provide optimal service.
  • Tracked call resolution times to ensure quality standards were met.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Education

College -

Cosumnes River College
Sacramento, CA
08.2023

High School Graduate -

Monterey Trails HS
Sacramento, CA
05.2021

Skills

  • International communication
  • Customer satisfaction
  • Data accuracy
  • Document processing
  • Collecting information
  • Time management
  • Issue follow up
  • Verbal and written communication
  • Call center experience
  • Data entry
  • Payment processing
  • Email communication
  • Problem-solving
  • Appointment scheduling
  • Conflict resolution
  • Technical troubleshooting
  • Feedback reception

Timeline

Data Entry Clerk

Clerk's Office
12.2023 - 01.2025

Customer Support Consultant

Temp Agency
12.2022 - 04.2023

Customer Service Sales Representative

Transportation Department
01.2021 - 10.2022

Customer Representative

Voting Ballot temp
10.2020 - 01.2021

College -

Cosumnes River College

High School Graduate -

Monterey Trails HS

Similar Profiles

CREATE PROFILE
Breyonna Baptiste