Breyonna Harper
Lexington,NC
Summary
Versatile professional with experience ranging from technical support In call center environment to managing a successful hair salon. Excelled in enhancing customer satisfaction through critical thinking and exceptional customer service. Proven track record in problem-solving and salon hygiene maintenance, significantly improving user experience and operational efficiency.
Overview
25
25
years of professional experience
Work History
Technical Support Representative
Asurion Call Center
02.2020 - Current
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism for over 5 years
Hair Salon Owner
Self Employed Services
01.2000 - 01.2025
- Maintained a clean, safe, and welcoming salon environment for clients for over 20 years .
- Developed a loyal clientele with exceptional communication skills and attention to detail.
- Managed salon operations, ensuring efficient scheduling and high-quality customer service.
Customer Service Representative
National Wholesale
08.2011 - 02.2020
- Responded to customer requests for products, services, and company information.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Over 10 years, moved up to team support. company closed down
Education
High School Diploma -
Lexington Senior High Schoool
Lexington NC 06-2012
Skills
- Technical troubleshooting
- Salon hygiene maintenance
- Critical thinking
- Technical support
- Customer service
- Data entry
- Customer support
- Problem-solving skills
Timeline
Technical Support Representative
Asurion Call Center
02.2020 - Current
Customer Service Representative
National Wholesale
08.2011 - 02.2020
Hair Salon Owner
Self Employed Services
01.2000 - 01.2025
High School Diploma -
Lexington Senior High Schoool
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