Breyonna Jones
Port Richey,FL
Summary
Dedicated customer service professional committed to delivering exceptional and memorable experiences for each client. Possesses strong multitasking and time management skills, contributing effectively to overall company success. Proven ability to resolve issues promptly while maintaining a positive environment. Aims to leverage expertise in enhancing customer satisfaction and retention.
Overview
4
4
years of professional experience
Work History
Tour Guide
Balloon Museum
Miami, FL
06.2024 - 10.2024
- Trained new tour guides in presentation skills, customer service, and safety protocols.
- Conducted engaging and informative tours for groups of varying sizes, ensuring a memorable experience.
- Greeted and registered visitors, issuing required identification badges or safety devices.
- Maintained a positive attitude and enthusiasm when interacting with guests.
Customer Service Agent
Omaha Steaks
Remote
05.2023 - 03.2024
- Assist customers in placing orders, processing returns, and providing information on product availability and delivery schedules.
- Resolve customer complaints and issues promptly and effectively, ensuring a positive resolution and customer satisfaction.
- Collaborate with cross-functional teams, including sales and logistics, to coordinate order fulfillment and delivery processes.
- Maintain accurate and detailed records of customer interactions and transactions in the CRM system.
Front Desk Receptionist
Miami Dade College - North Campus
Miami, FL
09.2022 - 04.2023
- Scheduled and confirmed appointments for clients and staff.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Performed data entry into computer systems to maintain accurate records of customer information.
Sales Associate
Banana Republic
Aventura, FL
02.2021 - 06.2022
- Provided excellent customer service by greeting and assisting customers, answering inquiries, and providing product recommendations.
- Successfully handled cash transactions, processed returns, and maintained accurate records.
- Assisted with merchandising tasks, ensuring a visually appealing and organized sales floor.
- Supported inventory management by monitoring stock levels and notifying supervisors of replenishment needs.
Education
Associate of Film Production Technology - Film And Video Production
Miami Dade College
Miami, FL12-2024
Skills
- Multitasking
- Excellent communication
- Hospitality and accommodation
- CRM software
- Call center procedures
- Cross-functional teamwork
- Typing and Data Entry
- Microsoft Office Suite
- File Management
- Money handling
- Inventory management
Timeline
Tour Guide
Balloon Museum
06.2024 - 10.2024
Customer Service Agent
Omaha Steaks
05.2023 - 03.2024
Front Desk Receptionist
Miami Dade College - North Campus
09.2022 - 04.2023
Sales Associate
Banana Republic
02.2021 - 06.2022
Associate of Film Production Technology - Film And Video Production
Miami Dade College
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