Breyonna Rogers
Silver Spring,MD
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Kitchen Associate
Amazon Fresh
Chevy Chase, MD
01.2024 - Current
- Wash and sanitize work stations
- Cleaned, stocked, and restocked workstations and display cases.
- Assisted in other areas of the kitchen when needed, demonstrating versatility and strong teamwork skills.
- Monitored food temperatures throughout service hours to comply with health regulations and ensure optimal freshness.
- Conducted regular inventory checks to minimize waste and maintain appropriate stock levels.
- Provided exceptional customer service, answering questions and helping customers locate items.
Server
AppleBees
Germantown, MD
06.2021 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Bill Batman's
Baltimore, MD
03.2017 - 02.2020
- Bussed tables and reset place settings quickly and effectively
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
TGI Fridays
Baltimore, MD
06.2015 - 03.2017
- Invite customers into the restaurant in a friendly manner and seated them at appropriate tables
- Inform guests on menu specials
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Associate Of Arts - Behavioral Health
Montgomery College
Takoma Park, MDHigh School -
Colonel Zadok Magruder High School
Gaithersburg, Md06.2014
Skills
- Exceptional customer service
- Guest Engagement
- Memory retention
- Cleanliness standards
- Menu Memorization
- Food Running
- Sales expertise
- Order Accuracy
- Table Bussing
- Point of sale operation
- Food and beverage pairings
Timeline
Kitchen Associate
Amazon Fresh
01.2024 - Current
Server
AppleBees
06.2021 - 01.2024
Server
Bill Batman's
03.2017 - 02.2020
Server
TGI Fridays
06.2015 - 03.2017
Associate Of Arts - Behavioral Health
Montgomery College
High School -
Colonel Zadok Magruder High School