Breyuanna Jones
Jackson,USA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
CLAIMS REPRESENTATIVE
Foundever
10.2023 - 11.2024
- Consistently met and exceeded key performance metrics, achieving a great customer satisfaction score, and contributing to the department's overall claims closure rate within the expected resolution time
- Supported team members by sharing expertise and knowledge.
- Demonstrated strong negotiation skills in settling disputes between insured parties and third-party claimants fairly while protecting company interests.
- Provided exceptional customer service by addressing concerns, answering questions, and explaining complex policy information to clients.
- Enhanced customer satisfaction by efficiently processing and resolving claims in a timely manner.
Healthcare Customer Service Representative
Genpact
11.2020 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
CUSTOMER SERVICE REPRESENTATIVE
BroadPath
06.2017 - 11.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts - Pre Law
Holmes Community College
Goodman, MS05-2020
HIGH SCHOOL DIPLOMA -
Yazoo County High School
05.2017
Skills
- Customer Service Excellence
- Call Center Efficiency
- CRM Software Proficiency
- Communication
- Problem-Solving
- Team Collaboration
- Time Management
- Adaptability
- Conflict Resolution
- Performance Metrics
- Documentation processing
- Claims adjustment
Timeline
CLAIMS REPRESENTATIVE
Foundever
10.2023 - 11.2024
Healthcare Customer Service Representative
Genpact
11.2020 - 10.2023
CUSTOMER SERVICE REPRESENTATIVE
BroadPath
06.2017 - 11.2020
HIGH SCHOOL DIPLOMA -
Yazoo County High School
Associate of Arts - Pre Law
Holmes Community College
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