Brezhae Lee
Desoto,TX
Overview
10
10
years of professional experience
Work History
Remote Insurance Claims Specialist
StateFarm
Richardson, TX
10.2021 - 03.2024
- Enhanced client satisfaction by implementing effective resolution strategies for inquiries and complaints, ensuring personalized support tailored to individual needs
- Improved service delivery by adeptly identifying and addressing the underlying causes of product or service issues through proactive listening and analysis
- Maintained high standards of issue resolution by efficiently resolving concerns and judiciously escalating complex cases to appropriate channels.
Remote Security Specialist
Brinks Home Security
Irving, TX
08.2018 - 10.2021
- Developed and executed strategies to enhance customer satisfaction, resulting in timely resolution of inquiries and concerns
- Delivered tailored advice and support, taking into account individual customer needs and preferences
- Maintained a commitment to customer service excellence, fostering positive interactions and outcomes.
Remote Customer Care Associate
Chime Solutions
Dallas, TX
05.2016 - 08.2018
- Maintained accurate call logs and customer feedback records in the CRM system to ensure quality service and support
- Resolved product and service-related concerns with a focus on customer satisfaction, contributing to customer retention and sales enhancement
- Conducted proactive outbound calls to customers, ensuring thorough follow-up and heightened customer service delivery.
Customer Support Specialist
Progressive
Ennis, TX
06.2014 - 05.2016
- Provided comprehensive customer support by efficiently managing auto insurance policy modifications, including the addition and removal of vehicles
- Facilitated the insurance verification process for external stakeholders such as dealerships, financing companies, and law enforcement agencies
- Executed financial transactions, addressed billing inquiries, and contributed to team development by mentoring peers on best practices and HIPAA compliance.
Education
Palmdale High School
Licensed in General Lines-Property & Casualty
General Lines-Property & Casualty Insurance
Skills
- Productivity Enhancement
- Recordkeeping
- Licensed in Property and Casualty
- Problem-Solving
- CRM Database
- Eligibility Determination
- HIPAA Compliance
- Team Management
- Complaint resolution
- Settlement determinations
- Web development
- User Support
Timeline
Remote Insurance Claims Specialist
StateFarm
10.2021 - 03.2024
Remote Security Specialist
Brinks Home Security
08.2018 - 10.2021
Remote Customer Care Associate
Chime Solutions
05.2016 - 08.2018
Customer Support Specialist
Progressive
06.2014 - 05.2016
Palmdale High School
Licensed in General Lines-Property & Casualty
General Lines-Property & Casualty Insurance
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