Brezhony Fleming
Las Vegas,NV
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Warehouse Associate
Manpower
08.2023 - 01.2024
- Receiving and storing incoming shipments: Checking received goods against purchase orders, inspecting for damage, and properly storing items in designated locations
- Picking and packing orders: Retrieving items from inventory based on customer orders, packaging them securely, and preparing them for shipment
- Inventory management: Maintaining accurate inventory records, conducting regular stock counts, and replenishing stock as needed.
Inventory Warehouse Clerk
Raider Image
05.2022 - 12.2022
- Receiving shipments: Inspecting incoming goods, verifying quantities and quality, and recording receipt of items in the inventory system
- Organizing and storing inventory: Ensuring that items are properly labeled, stored in designated locations, and easily accessible for retrieval
- Updating inventory records: Recording all inventory transactions, including receipts, transfers, and withdrawals, in the inventory management system
- Resolving discrepancies: Investigating and resolving any discrepancies between physical inventory counts and recorded inventory levels, including identifying causes of discrepancies and implementing corrective actions.
Customer Support Specialist
GoPuff
03.2022 - 05.2022
- Responding to customer inquiries: Handling inbound calls, emails, or chat messages from customers regarding product information, orders, billing inquiries, technical issues, or general assistance
- Providing product support: Assisting customers with troubleshooting technical issues, navigating product features, and providing guidance on product usage
- Processing orders and returns: Assisting customers with placing orders, processing returns or exchanges, and providing status updates on orders as needed
- Documenting interactions: Recording customer interactions, inquiries, and resolutions accurately in the customer relationship management (CRM) system or other tracking tools.
Education
High School Diploma -
Desert Rose High School
Skills
- Adaptability
- Attention to detail
- Basic math skills
- Conflict resolution
- Empathy and patience
- Excellent communication skills
- Interpersonal skills
- Organizational skills
- Physical strength and stamina
- Problem-solving abilities
- Product knowledge
- Safety consciousness
- Teamwork
- Time management
Timeline
Warehouse Associate
Manpower
08.2023 - 01.2024
Inventory Warehouse Clerk
Raider Image
05.2022 - 12.2022
Customer Support Specialist
GoPuff
03.2022 - 05.2022
High School Diploma -
Desert Rose High School
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