Hi, I’m
BRHANU TIBEBU
Silver Spring,Maryland
Summary
Focused on hotel and service giving industries for 5 years. Worked in different types of industries, promoting different types of products (goods and Services), Worked in minor data entries, clerical works. Customer-oriented (customer care officer) with 3 years progressive career focused on enhancing customer service with careful attention and strong follow thorough. Polished in assessing system and developing strategies to reduce process lags. Outstanding organizational and customer service abilities focused on driving team and business profitability.
Overview
6
years of professional experience
Work History
MesCon Construction Plc.
Customer Service Supervision
05.2018 - 05.2023
Job overview
- Supervised and trained customer service staff to ensure excellent customer service delivery
- Provided guidance and support to junior customer service representatives, including coaching and mentoring
- Monitored customer service performance metrics, such as response times, resolution rates, and customer satisfaction ratings
Lausanne Hotel
Hospitality Worker
05.2017 - 12.2018
Job overview
- Greeted customers and provided them with menus
- Assisted in seating guests and ensuring they get comfortable
- Provided customer service to ensure satisfaction throughout their dining experience
Education
Unity UniversityAddis Ababa
Bachelor of Arts from Economics
Success in Action Association (SAA)Addis Ababa
from Hotel and Tourism
University Overview
- Studying Hotel Environment
- Hotel Workers duties, and responsibilities
- Hotel communication and Ethics
Skills
- Delegating work
- Workflow management
- Time Management
- Team development
Timeline
Customer Service Supervision
MesCon Construction Plc.
05.2018 - 05.2023
Hospitality Worker
Lausanne Hotel
05.2017 - 12.2018
Unity University
Bachelor of Arts from Economics
Success in Action Association (SAA)
from Hotel and Tourism