Brianna Coffey
Kearney
Summary
Detail-oriented construction professional with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Possesses a quick capacity to learn and apply new skills, enhancing project efficiency and team collaboration. Centered on taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
Smart Home Innovations, LLC DBA Shinnova Solar
09.2018 - Current
- Managed customer interactions from initial sale to post-installation, ensuring satisfaction throughout the project lifecycle.
- Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
- Facilitated effective communication and scheduling for installations, ensuring alignment between customer needs and crew availability.
- Collaborated with engineers and designers to develop blueprints for each project as well as innovative solutions for complex construction challenges.
- Developed comprehensive project schedules, resulting in timely completions and minimal delays.
- Secured building and specialty permits from local jurisdictional agencies, including historical permits and variance processes.
- Executed completion and submission of all required paperwork for solar energy system installations, ensuring compliance with jurisdictional & utility company regulations.
- Facilitated coordination of atypical work scopes with electrical subcontractors, boring specialists, arborists, and other specialty trade contractors.
- Oversaw renewal and maintenance of business and contractor licenses to ensure operational compliance across jurisdictions.
- Coordinated with customers to ensure timely submission of required financing paperwork and processed funding requests at appropriate intervals during project's lifecycle.
- Kept detailed track of daily progress and productivity and analyzed data to identify and correct holdups.
- Executed initial system troubleshooting and organized service technician schedules to ensure timely service delivery.
- Oversaw material procurement and logistics to support project installations.
- Managed office calendar to maintain up-to-date information on employee events. Led efforts in event planning and execution to enhance team engagement.
Corporate Project Manager
EnergyONE, LLC
05.2016 - 09.2018
- Managed customer interactions from initial sale to post-installation, ensuring satisfaction throughout the project lifecycle.
- Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
- Executed completion and submission of all required paperwork for solar energy system installations, ensuring compliance with jurisdictional & utility company regulations.
- Oversaw logistics for material installation and shipment, facilitating communication among customers, contractors, and distributors. Delivered comprehensive customer care manuals post-installation to enhance client satisfaction.
- Sourced and recruited contractors for installation of EnergyOne systems across 15 states.
- Facilitated ongoing communication with customers from sale through post-installation to enhance overall satisfaction.
- Executed final cost analysis for each project and authorized contractor payments upon completion of installation and fulfillment of all requirements.
- Oversaw customer financing options and facilitated document submission for optimal funding acquisition.
- Coordinated with distributor to ensure optimal module inventory levels from manufacturer.
- Managed comprehensive tracking of project timelines and customer interactions to enhance service delivery.
- Reviewed and confirmed all engineering plans to guarantee precision and customer satisfaction.
- Assisted with daily office operations by answering and directing all incoming calls. Provided general customer service support to enhance client satisfaction. Coordinated scheduling and managed communication with customers post-sale.
Project Manager
SunSmart Technologies, LLC.
01.2014 - 05.2016
- Secured building and specialty permits from local jurisdictional agencies, including historical permits and variance processes.
- Executed completion and submission of all required paperwork for solar energy system installations, ensuring compliance with jurisdictional & utility company regulations.
- Coordinated project installation schedule, ensuring compliance with internal standards and timely achievement of project milestones.
- Help coordinate the installation process with installers and customers including scheduling and equipment staging.
- Assisted in setting up computers and tablets for new employees. Supported access to email and essential programs. Maintained IT infrastructure and coordinated functions between users and vendors.
- Oversaw front office activities, including the management of phone communications and customer service inquiries. Supervised inventory of office supplies and facilitated the scheduling of office visitors to enhance operational efficiency.
- Managed office calendar to maintain up-to-date information on employee events. Led efforts in event planning and execution to enhance team engagement.
- Collaborated with superintendent to optimize crew readiness for current and upcoming installations.
- Oversaw customer financing options and facilitated document submission for optimal funding acquisition.
- Managed timely updates of social media and website content to enhance online presence and engagement.
- Managed customer interactions throughout sales and installation phases to ensure a seamless experience.
- Clay County, Missouri Notary Public.
Education
High School -
Liberty High School
05-2009
Skills
- Project planning and development
- Codes compliance & permitting
- Customer service
- Schedule management
- Multitasking
- Workflow optimization
- Blueprint analysis
- Problem-solving
- Procurement management
- Organizational skills
- Office management
Certification
Notary Public in commission 12+ years
Timeline
Operations Manager
Smart Home Innovations, LLC DBA Shinnova Solar
09.2018 - Current
Corporate Project Manager
EnergyONE, LLC
05.2016 - 09.2018
Project Manager
SunSmart Technologies, LLC.
01.2014 - 05.2016
High School -
Liberty High School