Brianna Costa
Summary
- Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
- Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
- Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
- Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
- Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
8
8
years of professional experience
Work History
Receptionist
Dr. Lamberson Optometry
Staten Island
04.2022 - 12.2025
- Greeted and checked in 30+ patients daily in a fast-paced medical office environment
- Scheduled medical and routine appointments, verified referrals, and managed provider calendars
- Verified medical and vision insurance eligibility, obtained prior authorizations, and explained coverage to patients
- Processed co-pays, deductibles, and outstanding balances while maintaining accurate end-of-day reconciliation
- Managed electronic medical records (EMR) system to update patient demographics, chart notes, and insurance information
- Coordinated patient flow between front desk and clinical staff to ensure efficient room turnover and minimal wait times
- Assisted with pre-exam intake, collected medical histories, and prepared charts for provider review
- Maintained strict HIPAA compliance and safeguarded confidential patient information
- Handled high-volume multi-line phone system, triaged calls, and responded to patient inquiries regarding treatment plans and prescriptions
- Managed referrals, medical records requests, and communication with pharmacies and outside providers
- Resolved patient concerns professionally while maintaining a calm and empathetic demeanor
Lead Brand Representative
Abercrombie & Fitch
Staten Island
05.2018 - 01.2026
- Led brand initiatives to enhance customer engagement, successfully increasing brand loyalty through tailored marketing strategies.
- Mentored and trained junior team members on effective selling techniques, improving overall team performance and customer satisfaction.
- Developed and implemented visual merchandising standards that elevated in-store presentation, resulting in increased foot traffic.
- Provided leadership and guidance to team members on branding objectives.
- Managed budgeting for marketing initiatives, ensuring optimal use of resources.
- Responded promptly to customer inquiries via email or phone calls regarding products or services.
- Participated in team meetings to discuss strategies and share feedback from the field.
- Cleaned and organized spaces to maintain neat promotional spaces.
- Processed customer transactions efficiently, ensuring accurate cash handling and enhancing overall customer satisfaction.
- Maintained an organized checkout area, facilitating a smooth shopping experience and promoting store cleanliness.
- Assisted in inventory management by restocking shelves and ensuring product availability for customer needs.
- Collaborated with team members to improve operational efficiency and deliver exceptional service to customers.
- Trained new cashiers on register operations and customer service standards, fostering a knowledgeable workforce.
- Implemented effective cash management practices, reducing discrepancies and streamlining end-of-day reconciliation processes.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Balanced daily transactions on a computerized point-of-sale system.
- Collaborated with team members to streamline stock organization, enhancing overall efficiency in the stock room.
- Trained new associates on stock handling procedures, fostering a culture of safety and efficiency within the team.
- Managed the flow of incoming merchandise, coordinating with team members to unload and organize deliveries effectively.
- Monitored stock room supplies such as packaging materials, labels, tags. ensuring adequate levels were maintained at all times.
- Verified shipment contents against invoices or other documents prior to stocking shelves or shipping out orders.
- Performed inventory cycle counts as needed to maintain accurate records of quantity on hand.
- Managed inventory levels to ensure optimal stock availability.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
Education
Some College (No Degree) - Business Administration
SUNY Empire State College
Saratoga Springs, NYSkills
- Brand loyalty strategy
- Customer engagement
- Visual merchandising
- Marketing budget management
- EMR management
- Patient scheduling
- Cash handling procedures
- Appointment coordination
- HIPAA compliance
- Multi-line phone system
- Patient flow coordination
- Medical records requests
- Co-pay processing
- Team collaboration
- Information protection
- Reception desk management
- Greeting and seating clients
- Customer and client relations
- Certified Microsoft office specialist
- Office administration
- Tech-Savvy
- Typing speed
- Customer/Client relations
- Phone etiquette
- File management
- Data entry
References
References available upon request.
Timeline
Receptionist
Dr. Lamberson Optometry
04.2022 - 12.2025
Lead Brand Representative
Abercrombie & Fitch
05.2018 - 01.2026
Some College (No Degree) - Business Administration
SUNY Empire State College