Highly-motivated employee with desire to take on new challenges. Providing strong worth ethic, adaptability and exceptional interpersonal skills. Adapts effectively while working unsupervised and quickly masters new skills. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Backup Bookkeeper
Sprouts Farmers Market Inc, Grocery
Austin, TX
08.2023 - Current
Keeping store files organized and up to date.
Help plan and execute team building and recognition events.
Flexibility to perform other related duties as assigned.
Organized and maintained filing systems for sensitive documents.
Answered phones and routed calls to appropriate personnel.
Maintained accurate records of employee attendance, vacation requests, absences.
Processed invoices from vendors in a timely manner according to company policies.
Compiled data from multiple sources into spreadsheets or databases for analysis.
Provided assistance during special projects or events as needed.
Gathered, entered and updated data to maintain departmental records and databases.
Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Vitamin Clerk
Sprouts Farmer Market
Austin, TX
02.2023 - Current
Organized and stocked shelves with vitamin merchandise, ensuring adequate supply levels.
Inspected product quality and expiration dates to ensure freshness of vitamins.
Greeted customers in a friendly manner while providing excellent customer service.
Assisted customers with selecting the best vitamins for their individual needs.
Provided information on proper dosage, side effects, and interactions of various vitamins.
Resolved customer complaints in a professional manner to maintain positive relationships.
Conducted price changes as instructed by management using established pricing guidelines.
Fostered strong working relationships with vendors through effective communication.
Answered phone calls promptly and provided assistance to callers as needed.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Followed company policies, rules and procedures to promote company goals and maintain safety.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Used product knowledge to suggest items to match client needs.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Created price tags and merchandise signs for new items.
Head Cashier
Sprouts Farmers Market Inc, Grocery
Austin, TX
08.2022 - Current
Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
Monitored register drawers to ensure adequate change was available throughout each shift.
Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
Investigated discrepancies between reported sales figures and actual amounts collected at registers.
Assisted other departments when needed by providing additional support during busy periods.
Trained new team members in cash register operation, stock procedures and customer services.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
Learned roles of other departments to provide coverage and keep store operational.
Monitored checkout counters and self-checkout areas to assist with complex transactions.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Verified customer age requirement for alcohol or tobacco purchases.
Built and maintained productive relationships with employees.
Restaurant Busser
Hays City Store
Driftwood, TX
09.2019 - 04.2020
Provided quick and efficient clearing of tables between courses.
Bussed and reset tables in an orderly fashion.
Assisted servers with stocking supplies, setting up for service and cleaning duties.
Maintained cleanliness of restaurant dining area throughout shift.
Runner
Delivered food to guests in a timely manner while following safety protocols.
Checked all dishes before delivering them to ensure quality standards were met.
Ensured that all orders were correct before leaving the kitchen area.
Provided assistance with clearing plates from tables after meals were completed.
Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
Memorized dining room floor plans and understood seat number system.
Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
Hostess
Greeted guests upon arrival and provided them with menus.
Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Took reservations over phone and in person.
Provided customers with accurate wait times and monitored waiting list.
Assisted servers in seating guests by escorting them to their tables.
Managed dining room layout to maximize efficiency of staff members.
Maintained cleanliness of lobby area, including wiping down tables and chairs.
Ensured compliance with health and safety regulations within the restaurant.