Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bri Goulet

Adairsville,GA

Summary

Dynamic professional with a proven track record at Pax8, adept in project management and enhancing customer satisfaction. Expertise in documentation and recordkeeping, alongside exceptional communication skills, significantly improved service delivery outcomes. Achieved efficient resolution of complex issues, demonstrating a commitment to excellence and a focus on impactful achievements.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Support Coordinator

Pax8
05.2022 - Current
  • Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
  • Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
  • Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
  • Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
  • Worked with other departmental staff to answer questions and resolve problems.
  • Enhanced team efficiency through facilitating regular meetings, sharing updates, and discussing strategies for improved service delivery.

House Manager

Independent Employer
01.2010 - Current
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
  • Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
  • Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
  • Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
  • Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
  • Planned special events such as parties or family gatherings with attention to detail and organization.

Insurance Claims Specialist

Hancock Claims Consultants
03.2022 - 11.2024
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
  • Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
  • Evaluated and settled complex insurance claims in strict timeframes.

Customer Support Representative

Vshred
04.2021 - 03.2022
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
  • Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.

Education

GED -

Fort Pierce Central
Ft. Pierce, FL

Merit America
White, GA

Skills

  • Appointment scheduling
  • Project management
  • Data entry
  • Documentation and recordkeeping
  • Schedule management
  • Report preparation

Certification

  • Google IT certification
  • Coursera Cyber Security Certification
  • Introduction to ServiceNow Admin (in progress)

Timeline

Support Coordinator

Pax8
05.2022 - Current

Insurance Claims Specialist

Hancock Claims Consultants
03.2022 - 11.2024

Customer Support Representative

Vshred
04.2021 - 03.2022

House Manager

Independent Employer
01.2010 - Current

GED -

Fort Pierce Central

Merit America

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Bri Goulet