Briuna Hampton
Decatur,Alabama
Summary
Successful Customer Service Specialist with 8 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Transworld Systems Inc.
Remote
12.2023 - Current
- Provided customer service and assistance to student loan borrowers regarding their accounts
- Assisted in verifying accuracy and completeness of information
- Identified delinquent accounts and initiated collection activities as needed
- Interpreted policies, procedures, regulations, and laws related to student loan programs
- Maintained records of all transactions within the departmental database
- Analyzed financial statements to assess borrowers' ability to repay loans according to terms agreed upon at origination
- Handled escalated calls from customers seeking resolution to difficult problems that could not be solved through normal channels.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Care Representative
Target
Madison, Al
09.2021 - 11.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Navigated multiple computer systems and applications to find information.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Quality Assurance Specialist
Jack Daniel Cooperage
Decatur, AL
08.2019 - 09.2021
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Promoted adherence to quality standards by educating personnel on quality control.
- Collected and analyzed data to measure effectiveness of quality control processes.
Education
High School Diploma -
Austin High School
Decatur, AL05.2013
Skills
- Complaint Resolution, Highly Motivated
- Quality Assurance Controls
- Typing 35 WPM,Verbal and written communication
- Inbound and Outbound Calling, Call Center Operations
- Scheduling, Data Entry
- Problem-solving abilities, Technical Troubleshooting
- B2B Sales Management
- Multitasking, Team Collaboration
- Payment Processing, Information Collection
- Computer and Microsoft Office Skills
- Critical Thinking, Data Analysis
- Administrative and Office Support
- 10-Key Touch
- Advanced computer skills, Active Listening
Additional Information
Reference
Hemynn Mullings
(256) 665-6654
hemynn34mull@yahoo.com
Gwendolyn Gest
(256) 227-0884
gestgwendolyn@yahoo.com
Timeline
Customer Service Representative
Transworld Systems Inc.
12.2023 - Current
Customer Care Representative
Target
09.2021 - 11.2023
Quality Assurance Specialist
Jack Daniel Cooperage
08.2019 - 09.2021
High School Diploma -
Austin High School