Bri Moore

• Process patient applications by reviewing, approving, or requesting necessary corrections based on regulatory requirements.
• Provide real-time customer service via a multi-line phone system, guiding patients, physicians, and administrative staff through account creation and the application process.
• Communicate directly with patients via phone, email, and mail to resolve application errors, and actively expedite applications for terminally ill patients with high-priority needs.
• Handle the daily processing and delivery of mailed payments to the finance department, maintain complete on-site records of all daily transactions, and update tracking spreadsheets accordingly.
• Manage the application denial process for long-term rejected files, which includes creating refund sheets and coordinating with the office secretary when a refund is necessary.
• Manually enter application data for patients who do not have access to a computer or necessary technology.
• Manage the main office cell phone directly at my desk to ensure responsive, reliable program communication.
• Monitor, route, and delegate incoming correspondence across shared departmental email inboxes.
• Train incoming staff members on office policies and procedures, and provide feedback to help determine the need for changes in daily operations.
• Provide flexible administrative support to the Program Manager, Assistant Director, and Director as needed.

• Connected individuals with available and relevant resources.
• Established and maintained relationships with key stakeholders.
• Conducted outreach activities to engage local stakeholders in programs.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Participated in community events to promote services and engage with public.
• Coordinated schedules and timelines for events.
• Managed administrative logistics of events planning, event booking, and event promotions.

• Develop and maintain network relationships with industry professionals to enhance community awareness and promote services.
• Coordinate and host Certification events, State events, and Community events.
• Complete record sales goals and maintain patient retention rates in WV.
• Manage and maintain WV Medical Card Clinics.
• Conduct outreach activities to increase public awareness.

• Created plans to fulfill patients' physical and emotional demands and ensure their comfort on a constant level.

• Observed patients constantly and ensure that any changes in physical or emotional health are communicated to the family or doctor.

• Handled emergency situations with tact by ensuring that First Aid and CPR procedures are handled appropriately.