Briyanah O'Hara
Riverview
Summary
Dedicated and Hardworking Customer care specialist, brings top-notch abilities in reception, clerical work and customer service.. Equipped to handle fast-paced office/retail operations with continuous flow of patients, customers, and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Pediatric Associates
06.2024 - 01.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Front Desk Receptionist
Canty Capital
07.2022 - 06.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Team Member
Chic-Fil-A
06.2022 - 11.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
Education
Associate of Arts - Pre-Med
Hillsborough Community College
Brandon, FL05-2026
High School Diploma -
McArthur High School
Hollywood, FL06-2024
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- HIPAA compliance
- Insurance verification
- Payment collection
- Reminder calls
- Records management
- Customer service
- Teamwork and collaboration
- Positive attitude
- Problem-solving
- Attention to detail
- Cash handling
- Cleaning
Certification
- CMAA - Certified Medical Administrative Assistant
Timeline
Medical Receptionist
Pediatric Associates
06.2024 - 01.2025
Front Desk Receptionist
Canty Capital
07.2022 - 06.2024
Team Member
Chic-Fil-A
06.2022 - 11.2022
Associate of Arts - Pre-Med
Hillsborough Community College
High School Diploma -
McArthur High School
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