Brianna Perez
Tampa,FL
Summary
Diligent professional offering administrative excellence. Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Executive Correspondence Specialist
Walt Disney Travel Company
10.2021 - Current
- Organized and maintained critical communications.
- Edited and reviewed communications for tone and quality.
- Multi-tasked and tracked multiple priorities in fast-paced environment.
- Developed documents in Word and maintained Excel databases.
- Developed relationships with sources and contacts to gain additional insight.
- Reached out to guests on behalf of senior level executives.
- Checked documentation and corrected issues in prompt fashion.
- Actively listened to guests, handled concerns quickly and handled escalated guest scenarios.
Manager
Marathon
01.2019 - 08.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, and schedules.
Student Ministry Intern
The Crossing Church
05.2018 - 05.2020
- Mentored youth by attending youth ministry activities, active listening and staying up to date on trends.
- Planned outreach program for younger youth members of church.
- Attended church services weekly while going to school and assisting with youth ministry program.
- Developed outreach program to increase church attendance and youth involvement.
- Developed and implemented educational programs for youth.
- Coordinated schedules and timelines for events.
- Coordinated with participating vendors during event planning.
- Performed event coordination for larger parties and gatherings.
- Increased engagement through social media.
- Monitored online presence of church's brand to engage with users and strengthen relationships.
Associate
Panera Bread
11.2017 - 01.2019
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Provided product price information to customers.
- Trained and mentored junior staff on customer service strategies and techniques.
Education
Bachelor of Arts - Psychology
University of South Florida
Tampa, FL05.2022
Skills
- Script Writing
- Microsoft Office
- Customer Service
- Decision-Making
- Relationship Building
- Email and Phone Etiquette
- Writing and Editing
- Fact-Checking
- Industry Trends
- Background Research
Certification
- CSEP - Certified Special Event Professional
Timeline
Executive Correspondence Specialist
Walt Disney Travel Company
10.2021 - Current
Manager
Marathon
01.2019 - 08.2021
Student Ministry Intern
The Crossing Church
05.2018 - 05.2020
Associate
Panera Bread
11.2017 - 01.2019
Bachelor of Arts - Psychology
University of South Florida
- CSEP - Certified Special Event Professional
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