Bri Porras
Litchfield,MN
Summary
Driven and adaptable professional with proven track record in leadership and team management. Possesses comprehensive business acumen and strong organizational skills, including proficiency in budget management and strategic planning. Capable of driving operational excellence and fostering positive work environment to achieve high performance. Offering solid foundation in principles of human resources and strong willingness to learn and grow within field. Brings understanding of labor laws and recruitment strategies, ready to apply and expand abilities in HRIS and benefits administration. Ready to use and develop interpersonal and organizational skills in this role.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
Border Foods Inc.
05.2024 - Current
- Handled cash accurately and prepared deposits.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Motivated, trained, and disciplined employees to maximize performance.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Assisted in recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Enhanced operational efficiency by streamlining inventory management processes.
- Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
- Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
- Improved operational workflows, resulting in smoother running of establishment.
- Developed and enforced health and safety protocols, significantly reducing workplace accidents.
- Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
HUMAN RESOURCES GENERALIST
Bayer Built Woodwork's
12.2023 - 03.2024
- Processed payroll & performed related duties regarding team members' time & attendance/ record keeping in payroll system - ADP
- Enrolled team members in all benefits; health insurance, dental, life, health savings account, 401K
- Tracked & contacted team leaders regarding team member reviews
- Maintained records in benefit systems regarding team member changes
- Reviewed and paid all insurance bills
- Scheduled enrollment meetings for team members for health care, 401k, supplemental insurance and input enrollment changes
- Processed and distributed labor reports to team leaders as assigned
- Maintained team members' files
- Filed team members' papers in a timely fashion
- Assisted in management of Federal Motor Carrier regulations and standards for all drivers
- Met with team members upon termination and process paperwork related to termination
- Kept new hire packet information up to date and make up new hire packets for orientation as needed
- Assisted with Orientation of newly hired team members as needed
- Attended webinars and seminars as it relates to the Human Resource Department changes
- Back up to phone center and receptionist
- Provided team member information to Orientation and Safety Coordinator as to assist with worker's compensation issues and reporting
- Processed Garnishments, Levies and Child Support orders
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
HUMAN RESOURCES MANAGER
CoJack Snack & Pack LLC, Engstrom Bean and Seed Inc, BJJ Farms
07.2022 - 12.2023
- Processed Payroll for all companies
- Processed Garnishments, Levy's and Child Support Orders of all employees
- Reviewed policies and processes to ensure compliance with federal, state, and local employment laws, regulations
- Conducted or oversaw all disciplinary proceedings, terminations, and investigations involving all levels of employees
- Executed recommendations, determinations, and implementation of changes to internal standards of conduct, such as policy changes, team restructuring and morale boosting
- Work collaboratively with management and accounting teams
- Responsible for all Benefit Administration duties including the selection and maintenance of group plans and employee benefits
- Administered daily operations of the department across all companies
- Scheduled interviews and trainings
- Addressed employee Inquiries
- Maintained the employee database and confidential employee information
- Processed various applications, employment forms, change forms and other confidential forms and records
- Worked directly with global recruitment agencies and lawyers with the Temporary Agricultural Workers program (H2A)
- Ensured compliance with US Dept of Labor rules, regulations and procedures
- Supervised compliancy to the Housing and Transportation requirements of H2A program
- Conducted and continually refined new H2A employee orientations
- Direct contact for H2A employee issues regarding wages, workers compensation insurance, housing, transportation, etc.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Distributed employee engagement surveys to identify areas of improvement.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
MEMBER SERVICE REPRESENTATIVE
First Community Credit Union
07.2021 - 07.2022
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Identified and resolved discrepancies and errors in customer accounts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Managed daily balancing tasks reducing discrepancies in accounting records while maintaining accuracy.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Verified customer identification and documentation for compliant transactions.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Participated in community outreach events as a representative of credit union, promoting its mission and values within the local area.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Audited fellow teller currency to contribute to dual-control procedures.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained accurate records of customer transactions in line with bank procedures.
- Educated customers on online banking and mobile banking applications.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Assisted customers with compromised debit cards and issued new credentials.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Monitored and reported suspicious activity in line with bank security policies.
RESTAURANT GENERAL MANAGER
Burger King
10.2019 - 07.2021
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Maximized quality assurance by completing frequent line checks.
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Oversaw food preparation and monitored safety protocols.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Oversaw facility maintenance, ensuring clean, safe, and inviting atmosphere for patrons.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Ensured compliance with all health department regulations as well as company policies and procedures.
Education
High School Diploma -
Hutchinson High School
Hutchinson, MN05-2014
Skills
- Organizational skills
- Communication skills
- Recruitment Strategy
- Multi-tasking skills
- Human resources management practices
- Management of employee's expectations
- Ability to interpret hiring data
- Ability to interpret performance data
- Ability to interpret payroll data
- Competency with Family and Medical Leave Act (FMLA)
- Competency with Americans with Disabilities Act (ADA)
- Competency with Occupational Safety and Health Act (OSHA)
- Competency with Microsoft Word
- Competency with Microsoft Excel
- Competency with Microsoft Teams
- Business operations background
- Customer Service Management
- Hiring and Onboarding
- Payroll Administration and Timekeeping
- Policy Development and Enforcement
- P&L Management
- Performance Evaluation and Monitoring
- Performance Evaluations
- Proficient in ADP
- Proficient in Payroll Professionals
- Proficient in Power BI
References
- Mike Rodriguez, 701-351-5848, CoJack Snack & Pack LLC (Colleague)
- Wayne Schoeman, 402-317-0891, Engstrom Bean and Seed
- Enrique Perez, 701-230-3074, Engstrom Bean and Seed
- Heather King, 505-235-1383, First Community Credit Union (Team Lead)
- Lindsey Larson, 701-270-9301, Burger King
- Mark Robertson, 320-979-3931, Border Foods Inc (Colleague)
- Marah Green, 320-469-4266 , Border Foods Inc
Timeline
Assistant General Manager
Border Foods Inc.
05.2024 - Current
HUMAN RESOURCES GENERALIST
Bayer Built Woodwork's
12.2023 - 03.2024
HUMAN RESOURCES MANAGER
CoJack Snack & Pack LLC, Engstrom Bean and Seed Inc, BJJ Farms
07.2022 - 12.2023
MEMBER SERVICE REPRESENTATIVE
First Community Credit Union
07.2021 - 07.2022
RESTAURANT GENERAL MANAGER
Burger King
10.2019 - 07.2021
High School Diploma -
Hutchinson High School
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