Brianna rafferty
Sparks,NV
Summary
Dedicated professional with expertise in classroom management and behavior modification. Proven ability to provide individualized support to students across various skill levels, enhancing educational outcomes. Committed to fostering a growth mindset and inspiring a love of learning in young minds. Flexible and responsive in adapting to diverse educational environments.
Overview
5
5
years of professional experience
Work History
Substitute Teacher
Washoe County
02.2024 - Current
- Accepting jobs across the Washoe County school district for all teachers that teach at all grade levels.
- Following the procedures that are left for by the teachers and follow the classroom rules and expectations.
- Helping students when I can whether it be homework, classwork, or just needing someone to talk to.
Keyholder
Bath and Body Works
06.2023 - Current
- Responsible for closing registers and handling money at the end of the day and prepping the deposit for GARDA.
- Setting up marketing for the store as well as propping and setting product on tables for big events during the holidays.
- Responsible for receiving and putting away shipment.
- Providing an amazing customer experience for everyone that comes into the store.
- Helped set up and open both the Carson City location and the Spanish Springs location.
Cashier/Sales Associate/Customer Experience Manager
Michael’s Craft Store
09.2020 - 09.2022
- Ring people out for their transactions, sign them up for rewards, assist them in redeeming coupons/rewards points, as well as taking care of returns and exchanges.
- Take care of all go-backs from the day as well as cleaning up the sales floor.
- Returning items back to their correct places, assisting customers in finding what they are looking for, as well as being back-up for the cashiers.
- As a Customer Experience Manager, responsibilities included the following: pulling and counting drawers at the end of the night, shutting down registers, damaging our product, throwing away garbage in the compactor, giving observations to associates, setting the alarm and locking the doors to the store in the evening, picking and staging BOPIS orders as well as our Ship From Store orders, packing orders, stocking, locating and un-locating merchandise from their overstock locations, taking customer service and manager phone calls, assisting UPS and USPS with their pickups from the store, and much more.
Education
Psychology Degree -
University of Nevada, Reno
Reno, NV05-2023
Honors Diploma -
Spanish Springs High School
Spanish Springs, Nevada06-2018
Skills
- Customer service
- Team collaboration
- Adaptable
- Multitasking
- Problem solving
- Effective communication
Awards And Acknowledgements
- Made the dean’s list at the College of Science and the College of Business several times.
- College essays have been used as exemplary
- Was an aide for the Early Childhood Development professor at UNR
- Have had written works published
- Named Employee of the Month for August 2021 at Michael’s.
- Promoted to Customer Experience Manager at Michael’s.
- Received several awards for hard work at Bath and Body Works.
- Promoted to keyholder within the first two months at Bath and Body Works.
- Often told by educators of being a hard worker and easy to get along with.
- Knows a bit of American Sign Language and is still learning.
Timeline
Substitute Teacher
Washoe County
02.2024 - Current
Keyholder
Bath and Body Works
06.2023 - Current
Cashier/Sales Associate/Customer Experience Manager
Michael’s Craft Store
09.2020 - 09.2022
Psychology Degree -
University of Nevada, Reno
Honors Diploma -
Spanish Springs High School