BRI Summers
Grandview,OH
Summary
Highly motivated customer service specialist with over 10 years experience in customer relations working in an energetic goal oriented team-based environment is where I shine the brightest. Coming into every situation with empathy and compassion sets me apart. Friendly. Before taking a leave of absence in the workplace by deciding to become a home maker, I worked for my husband’s Real Estate Company -Ohio Home Co. We started out with 30 houses in 2018 to now owning and managing over 300 single family homes/residences in and around Central Ohio. I learned a great deal in accounting, record keeping, legal eviction procedures , payroll, vendor relations, tenant relations, answering to tenant disputes, handling escalations etc.
Overview
12
12
years of professional experience
Work History
Administrative Management - W/background in AP/AR
Ohio Home Co.
04.2018 - 05.2023
- Helped to Established Company Workflow Processes For Real Estate Company In- Collections, WorkOrders, Accounts Payable/Receivables, Rent Roll, Rent Logs etc.
- Responsible For The Process of Onboarding New Employees
- Oversaw office inventory activities
- Updated financial reports, and generated reports for weekly and monthly reviews
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Completed payroll and approved timesheets/Time Off for all employees.
Pharmacy Benefit Specialist
CorVel Corporation
10.2016 - 04.2018
- Saved clients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.
- Correctly completed pharmacy paperwork, including daily reject reports.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.
- Effectively resolved insurance rejections and other billing issues.
- Completed new and updated patient profiles, including lists of patient medications.
Data Entry Processor
Nationwide Insurance
11.2015 - 10.2016
- Processed multiple lines of New Business, Death and Auto Claims.
- Entered numerical data into databases in a timely and accurate manner.
- Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.
- Produced monthly reports using advanced Excel spreadsheet functions.
Customer Service & Head Cashier
Lowe's Home Improvement
04.2011 - 08.2015
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Politely assisted customers in person and via telephone.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Earned management trust by serving as key holder, responsibly opening and closing store.
Education
High School Diploma - undefined
South-Western Career Academy
Grove City, OH01.2009
Skills
Positive & Approachable
Timeline
Administrative Management - W/background in AP/AR
Ohio Home Co.
04.2018 - 05.2023
Pharmacy Benefit Specialist
CorVel Corporation
10.2016 - 04.2018
Data Entry Processor
Nationwide Insurance
11.2015 - 10.2016
Customer Service & Head Cashier
Lowe's Home Improvement
04.2011 - 08.2015
High School Diploma - undefined
South-Western Career Academy