Summary
Overview
Work History
Education
Skills
Timeline
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Bri Taylor

Cordova,TN

Summary

Knowledgeable and dedicated professional with extensive experience in the healthcare and customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and detailed-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Senior Consumer Advisor Expert

BCBST of Tennessee
06.2015 - 10.2021
  • Navigated through multiple systems and tools and researched, comprehended, and delivered solutions to members promptly.
  • Demonstrated passion for customer service, owned client experiences and drove to deliver comprehensive resolutions.
  • Adhered to HIPAA Guidelines and Privacy Standards Confidentiality Agreement.
  • Educate members about healthcare benefits, prior authorization status, claim status, and their patient financial liabilities.
  • Contact outside vendors to check status of Prior Authorizations for medical procedures, Dural medical equipment, and prescriptions.
  • Accurately document information provided directly from members and providers for effective record keeping.
  • Inputting, reviewing and validating claims data received, evaluating their reliability and effectiveness in line with coverage and appraisal.
  • Trained new personnel regarding company operations, policies, and services through Blue Cross Blue Shield new hire mentor program.
  • Actively contributed to testing new rollouts at least 2 to 3 times annually to be sure it was efficient before company changes.
  • Cross-trained and provided backup support for organizational leadership.

Consumer Relations Advocate

Advance Service Inc
04.2012 - 06.2015
  • Chiefly responsible for providing world-class problem resolution for GE Appliances consumers.
  • Resolved consumer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Demonstrate enthusiasm and sense of urgency while addressing customer inquiries regarding product features, benefits, warranties, complaints and other escalation related topics
  • Resolved, on average, over 250 escalation inquiries in any given week, regarding billing issues, installation schedules, product information inquiries, troubleshooting and product safety concerns.
  • Met performance targets in all areas such as speed, accuracy, adherence, customer satisfaction, and issue resolution.

Education

Associate of Business Administration -

Southwest Tennessee Community College
Memphis, TN
05.2025

High School Diploma -

Gate Way Christian Academy
Memphis, TN
05.2008

Skills

  • Computer and Technology
  • Customer Satisfaction
  • Problem Solving
  • Detailed Oriented
  • Actively listening
  • Communication
  • Interpersonal
  • Transferable
  • Time Management

Timeline

Senior Consumer Advisor Expert

BCBST of Tennessee
06.2015 - 10.2021

Consumer Relations Advocate

Advance Service Inc
04.2012 - 06.2015

Associate of Business Administration -

Southwest Tennessee Community College

High School Diploma -

Gate Way Christian Academy

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Bri Taylor