Bri Torres
Charlotte,NC
Summary
Results‐oriented Social Services Professional who excels at uncovering client needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
Overview
9
9
years of professional experience
Work History
Application Reviewer
Tidal Basin Group/ ICF
08.2024 - Current
- Provide review of applications submitted to the ReOregon HARP program to ensure compliance with federal regulations, evaluate damage assessments, and manage multiple priorities while meeting production goals.
Grant Coordinator
Tidal Basin Group
03.2024 - 08.2024
- Contributed to the development of Standard Operating Procedures, researched potential nonprofit partners, and supported grant management programs while ensuring confidentiality and data integrity.
Appeals Coordinator
Tidal Basin Group
01.2023 - 02.2024
- Responsible for research and resolution of appeals from disaster survivors, developed program notices, and analyzed documents to determine eligibility.
Review Team Lead
Tidal Basin Group
03.2022 - 12.2022
- Supervised Digital Review unit, managed production goals, and provided training to improve quality assurance services.
Quality Assurance Analyst
Tidal Basin Group
06.2021 - 03.2022
- Determined applicant eligibility for assistance programs, identified fraud markers, and maintained data for reporting.
Case Manager- Eligibility
Horne LLP
03.2021 - 06.2021
- Processed applications for Disaster Recovery Funds, verified expenses, and maintained professional relationships for effective customer service.
Quality Control Analyst
Department of Children and Families HQ
12.2017 - 11.2019
- Conducted interviews to establish eligibility for public assistance, investigated client information, and maintained caseload.
Criminal Justice Information Technician
Florida Department of Corrections
06.2017 - 12.2017
- Answered inquiries regarding criminal justice data, assisted with data analysis, and managed information systems.
Economic Self Sufficiency Specialist I
Department of Children and Families HQ
05.2015 - 06.2017
- Determined eligibility for federal assistance programs, analyzed data, and communicated with clients to resolve issues.
Education
Associate of Arts Degree -
Valencia College
Orlando, FL08.2015
Skills
- Quality Assurance
- Auditing
- Disaster Recovery
- Operating Systems
- Computer Literate
- Dependable and Flexible
- Written and Oral communication
Languages
Spanish
Native or Bilingual
Timeline
Application Reviewer
Tidal Basin Group/ ICF
08.2024 - Current
Grant Coordinator
Tidal Basin Group
03.2024 - 08.2024
Appeals Coordinator
Tidal Basin Group
01.2023 - 02.2024
Review Team Lead
Tidal Basin Group
03.2022 - 12.2022
Quality Assurance Analyst
Tidal Basin Group
06.2021 - 03.2022
Case Manager- Eligibility
Horne LLP
03.2021 - 06.2021
Quality Control Analyst
Department of Children and Families HQ
12.2017 - 11.2019
Criminal Justice Information Technician
Florida Department of Corrections
06.2017 - 12.2017
Economic Self Sufficiency Specialist I
Department of Children and Families HQ
05.2015 - 06.2017
Associate of Arts Degree -
Valencia College
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