Bri Young
Plano,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with the ability to handle projects with a high degree of accuracy. Goal-oriented manager with distinguished experience in customer service/sales industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
5
5
years of professional experience
Work History
Solar Canvassing Manager
Encor Solar
08.2023 - Current
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Facilitated business by implementing practical networking techniques.
Shop Salesperson
Driveway.com
07.2022 - 08.2023
- Utilized CRM software to manage customer accounts.
- Answered on average 65 inbound calls daily, as well as completing 45 outbound calls within 10 hour shift.
- Applied various vehicle accessories/add-ons to customer proposals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Answering inbound calls and making outbound calls to customers within a fast paced, call center environment.
- Quoted prices, credit terms and other bid specifications.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Helped managers with daily checklists and last-minute requirements
Service Coordinator/Scheduling&Planning
Waterlogic USA
11.2021 - 07.2022
- Upheld client satisfaction by designing accurate and detailed timelines and routes for installation services and alerting clients of changes.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Maintained effective customer service by responding to service requests quickly to increase overall sales and customer satisfaction
- Oversaw team of 11 service technician professionals focused on installation and preventative service maintenance.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
Delivery Driver
Amazon
06.2021 - 11.2021
- Completed 95% on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Material Handler
Mary Kay
04.2019 - 06.2021
- Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
- Accurately read blueprints and job specifications to plan completion and estimate costs of each job.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
- Assisted Mechanics with fixing production machines during busy periods, developing new skills in Machine Operating and Machine maintenance while boosting warehouse efficiency.
- Monitored production schedule to keep proper amount of component inventory on hand.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Streamlined material delivery processes which increased efficiency and reduced downtime
Education
High School Diploma - undefined
DeSoto High School
DeSoto, TX2014
Skills
- Client Service
- Schedule Appointments
- Microsoft (Word/Excel)
- Teamwork and collaboration
- Sales expertise
- Problem solving strength
- Records management
- Strategic planning
- Account servicing
- Customer Service Management
Timeline
Solar Canvassing Manager
Encor Solar
08.2023 - Current
Shop Salesperson
Driveway.com
07.2022 - 08.2023
Service Coordinator/Scheduling&Planning
Waterlogic USA
11.2021 - 07.2022
Delivery Driver
Amazon
06.2021 - 11.2021
Material Handler
Mary Kay
04.2019 - 06.2021
High School Diploma - undefined
DeSoto High School
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