Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Websites
Timeline
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Bria Allen

Dental Help Desk Support
Snellville,GA

Summary

Experienced veteran transitioning to cybersecurity as a Security Analyst.
Passionate about protecting digital systems and advancing technology.
Able to quickly absorb new skills and thrive in technical roles.
Reliable, detail-oriented, and committed to continuous learning.

Overview

12
12
years of professional experience
3
3
Certification

Work History

Customer Supprot

Vyne Dental
Atlanta , Ga
03.2024 - Current
  • Strengthened communication skills through regular interactions with others.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Skilled at working independently and collaboratively in a team environment.
  • Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
  • Configured hardware, devices, and software to set up work stations for employees.

IT Technical Support Specialist

Amazon Robotics
Stone Mountain , GA
11.2020 - Current
  • Designed and implemented a secure network infrastructure for AR Facility SAV 4, incorporating 23 IDF cabinets, each with a minimum of 7 switches. Utilized cybersecurity best practices to enhance network resilience and create a safeguarded information environment.
  • Accomplished the successful resolution of 1,000 trouble, project, and action tickets, significantly contributing to the overall operational success.
  • Implemented best practices for system security measures, including antivirus protection and patch management, reducing security incidents by 15%.
  • Identified and addressed potential security risks, vulnerabilities, and threats, resulting in a 45% improvement in overall system security.
  • Investigated reported information security incidents by analyzing log files and conducting interviews, reducing incident resolution time by 30%.
  • Provide Daily technical support on security-related issues, leading to a 25% increase in user awareness and adherence to security protocols.
  • Managed user authentication and authorization of data access, enhancing data security and achieving a 90% accuracy in user access control.
  • Led and executed 45 change management initiatives, enhancing network productivity and functionality within the framework.

Alarm Dispatcher

United States Air Force, USAF
Okinawa , JP
06.2017 - 11.2018
  • Received and processed emergency calls from the public, providing appropriate response.
  • Monitored alarm systems to detect any irregularities or malfunctions.
  • Created detailed reports of any suspicious activity detected by the surveillance system.
  • Updated records of all alarms received and dispatched personnel accordingly.
  • Coordinated with other departments regarding changes or upgrades needed for existing alarm systems.
  • Monitored fire, intruder detection, or other security systems.
  • Demonstrated track record of effectively managing over 400 alarm activations, providing strategic guidance to patrols in executing recovery procedures.
  • Administered and maintained controlled video surveillance for a diverse population of over 50,000 American service members, their families, and Japanese employees.

Base Defense Operations Controller

United States Air Force, USAF
London , GB
06.2013 - 06.2015
  • Maintained communication systems to ensure effective coordination of activities with other units.
  • Analyzed intelligence data to anticipate potential threats and develop countermeasures accordingly.
  • Ensured compliance with applicable laws, regulations, policies, and directives related to base defense operations.
  • Conducted regular training exercises to ensure readiness of personnel and equipment.
  • Reviewed incident reports from subordinate units in order to evaluate effectiveness of operations and provide feedback as needed.
  • Provided technical guidance and assistance on operational matters related to base defense activities as required by higher headquarters.

Education

Bachelor of Science - Information Technology With Emphasis Cybersecurity

National American University - Rapid City
Rapid City, SD
06.2022

Skills

  • Information Protection
  • Customer Service
  • Technical Support
  • Data Recovery
  • Performance Testing
  • Hardware Diagnostics
  • User Support
  • Application Support
  • Systems Analysis
  • Software Installation
  • Linux Programming and Administration
  • Account Management
  • Windows Consultant
  • LAN/WAN
  • DHCP/DNS Ethernet and Firewall Proficient
  • Microsoft
  • Protecting Networks
  • Data Security
  • Software Licenses and Patches
  • IP Addressing and Subnetting
  • Complaint Resolution
  • Windows
  • Linux
  • Mac OS
  • Java

Certification

  • Testout Security Pro
  • Testout Network Pro
  • Testout PC Pro
  • CISA Coding 101
  • CISA Cloud Computing Security
  • CISA CySA+
  • LinkedIn Learning Introduction to AWS
  • LinkedIn Learning Learning Java
  • CompTia Security+ -in progress

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Supprot

Vyne Dental
03.2024 - Current

IT Technical Support Specialist

Amazon Robotics
11.2020 - Current

Alarm Dispatcher

United States Air Force, USAF
06.2017 - 11.2018

Base Defense Operations Controller

United States Air Force, USAF
06.2013 - 06.2015

Bachelor of Science - Information Technology With Emphasis Cybersecurity

National American University - Rapid City

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