Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bria Baldwin

Acworth,NH

Summary

Dynamic and results-oriented Business Development Representative with over 3 years of experience in driving sales, nurturing client relationships, and exceeding performance targets. Recognized for exceptional communication skills, strategic problem-solving, and a customer-centric approach, I excel in understanding client needs and delivering tailored solutions. With a proven track record of generating new business and fostering long-term relationships, I am now seeking to leverage my expertise in a Customer Success Manager role. My goal is to enhance customer satisfaction and retention by applying my analytical skills, adaptability, and passion for delivering outstanding service. I am eager to contribute to a team dedicated to ensuring clients achieve their objectives and realize the full value of their investments.

Overview

5
5
years of professional experience

Work History

Business Development Specialist

OfficeSpace Software
03.2022 - Current
  • Cultivated lasting relationships with clients by understanding their business needs and providing tailored solutions.
  • Led cross-functional initiatives to incorporate client feedback into product development, enhancing customer satisfaction and loyalty.
  • Utilized data analysis to anticipate client needs and inform strategic decisions, improving customer engagement.
  • Received recognition for the "Most ARR Pipeline Generated" award in 2023.

Commercial Insurance Underwriter

State Farm
03.2020 - 03.2022
  • Cultivated strong relationships with clients by providing personalized service and tailored insurance solutions, resulting in a client satisfaction rate of over 95%.
  • Utilized detailed risk assessment and analytical skills to evaluate client profiles, improving risk management strategies and contributing to a 10% reduction in claims.
  • Led a cross-departmental project to streamline the underwriting process, enhancing customer experience and reducing turnaround time by 15%.

Administrative Support Staff

State Farm
10.2018 - 03.2020
  • Streamlined office processes by implementing organizational systems and optimizing workflow.
  • Enhanced team productivity through efficient task distribution and effective communication strategies.

Education

MBA - Business Administration

Shorter University
Rome, GA
07.2018

BBA - Business Administration And Management

Shorter University
Rome, GA
12.2016

Skills

Analytical Skills

Customer Relationship Management

Communication Skills

Problem-Solving

Collaboration

Timeline

Business Development Specialist

OfficeSpace Software
03.2022 - Current

Commercial Insurance Underwriter

State Farm
03.2020 - 03.2022

Administrative Support Staff

State Farm
10.2018 - 03.2020

MBA - Business Administration

Shorter University

BBA - Business Administration And Management

Shorter University
Bria Baldwin