Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Additional Information
Certification
Work Availability
Timeline
Generic
Bria Banks

Bria Banks

Clinton Township,MI

Summary

Goal-oriented manager with distinguished experience in management industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Associate

Victoria Secret
Auburn Hills, MI
12.2023 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Amazon Flex Delivery Driver

Amazon DSP
Hazel Park, MI
01.2023 - 02.2024
  • Grab my route for the day
  • Sign into my vehicle and prepare my truck
  • Load my truck with all packages, head on the road and start my deliveries
  • I deliver in a timely manner
  • I deliver to about 180 homes a day for 4 days, within 1-10 hours
  • Hop in and out of the truck numerous times
  • I deliver safely and with a SMILE.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Inspected load security and checked for damages.
  • Filled out load paperwork and DOT-mandated log books.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Accomplished seamless handovers between shifts through clear communication with colleagues about completed tasks, ongoing responsibilities, and relevant updates.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.

Retail Manager

AutoZone
07.2020 - 01.2023
  • Inventory stock and reorder when inventory drops to a specified level
  • Keeping the customer happy
  • Keeping sales numbers positive to ensure a productive store
  • Instruct staff on how to handle difficult and complicated sales
  • Estimate consumer demand and determine the types and amounts of goods to be sold
  • Keep records of purchases, sales, and requisitions
  • Enforce safety, health, and security rules
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.
  • Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.

Sales Associate

AT&T
Detroit, MI
04.2019 - 12.2020
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Built relationships with customers to encourage repeat business.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

Patient Care Technician Certification - Patient Care

Dorsey College
Roseville, MI
03.2023

Diploma - English

Michigan Collegiate
Warren, MI
06.2020

Skills

  • Setting goals and achieving them
  • Strong work ethic
  • Teamwork
  • Microsoft Word
  • Basic and advanced computer use
  • Retail management
  • Cashiering
  • Customer service
  • Problem-solving
  • Communication skills
  • Merchandising
  • Childcare
  • Sales
  • Leadership
  • Analytical problem solver
  • Salesforce
  • Client Base Retention
  • Sales Tracking
  • Positive and upbeat
  • Goal Setting and Achievement
  • Territory sales management
  • Staff Training and Development
  • Staff Management
  • Relationship Building
  • Sales Targeting
  • Sales Planning
  • Lead Identification and Generation
  • Consultative Sales

Accomplishments

  • Supervised team of 10+ staff members.

Personal Information

Work Permit: Authorized to work in the US for any employer

Additional Information

I’m a sweetheart and love customer service❤️

Certification

Patient Care Technician

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Sales Associate

Victoria Secret
12.2023 - Current

Amazon Flex Delivery Driver

Amazon DSP
01.2023 - 02.2024

Retail Manager

AutoZone
07.2020 - 01.2023

Sales Associate

AT&T
04.2019 - 12.2020

Patient Care Technician Certification - Patient Care

Dorsey College

Diploma - English

Michigan Collegiate

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Bria Banks