Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Receptionist
Bria Banks

Bria Banks

Clintin Township,MI

Summary

Goal-oriented manager with distinguished experience in management industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Delivery Driver

Amazon
05.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Dietary Aide

My Doctors Inn
03.2023 - 04.2024
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Followed all food safety regulations while preparing meals for patients.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
  • Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.

Retail Sales Manager

AutoZone
07.2020 - 01.2023
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.

Customer Service Advocate

Lowe's
06.2018 - 05.2020
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Sales Associate

Target
03.2017 - 09.2018


  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Diploma -

Michigan Collegiate
Warren, MI
06.2020

Skills

  • Problem-solving abilities
  • Complaint resolution
  • Assertiveness
  • Computer Proficiency
  • Escalation management
  • Policy Review
  • Staff education and training
  • Strategic sales knowledge
  • Customer Service
  • Critical Thinking
  • Product Knowledge
  • Prioritization
  • Active Listening
  • Positive Attitude
  • Valid Driver's License
  • Teamwork and Collaboration
  • Attention to Detail
  • Dependable and reliable
  • Time management skills
  • Order picking and processing

Accomplishments

  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Supervised a team of 10+ staff members.

Timeline

Delivery Driver

Amazon
05.2024 - Current

Dietary Aide

My Doctors Inn
03.2023 - 04.2024

Retail Sales Manager

AutoZone
07.2020 - 01.2023

Customer Service Advocate

Lowe's
06.2018 - 05.2020

Sales Associate

Target
03.2017 - 09.2018

Diploma -

Michigan Collegiate

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