Bria Barton
Virginia Beach,Virginia
Summary
I am reliable, motivated, efficient, organized, excellent attention to detail, and exceptional customer service representative with over five years of experience. I deliver the above best results in day-to-day operations with a solid ability to work with the public and supply exemplary services. In addition, I have strong analytical and communication skills to find and address the individual needs of customers, recommend, and effectively promote products in alignment with their preferences and training in security procedures, including theft and loss prevention.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Membership Associate
YMCA Of South Hampton Roads
- 07.2022
- Supplied excellent service to members, guests, and program participants in the Y
- Conducted interviews and tours to prospect members and guest
- Responded to the needs of prospective members; Up-sell memberships to prospects
- Completed sales transactions using cash, credit cards and debit cards
- Counted cash receipts at the end of the day to ensure accuracy
- Welcomed on-site visitors and directed to proper personnel
- Answered multi-line phone system and promptly transferred calls.
Security Personnel
Allied Universal Inc
07.2019 - 02.2020
- Served as a general presence and visible deterrent to crime and client infractions
- Detected suspicious activities and watched out for unlawful acts or client rule infractions at or near assigned posts
- Reported all incidents, accidents, and medical emergencies
- Followed procedures to respond to emergencies and alarms, such as medical incidents, fire alarms, or intrusion
- Monitored and authorized entrance of vehicles or people to keep property secure.
Customer Service Representative
Acena Inc
09.2016 - 04.2019
- Managed substantial amounts of inbound and outbound calls, including email chats promptly
- Followed communication “scripts” when handling different topics
- Shown customers’ needs, clarified information, researched every issue, and supplied solutions and/or alternatives
- Seized opportunities to up-sell products when they arise
- Built sustainable relationships and engaged with customers by taking the extra mile
- Kept records of all conversations in our call center database in a comprehensible way.
Education
Associate of Science - Health Administration Services
Colorado Technical University
High School Diploma - undefined
South Ruimveldt Secondary
Skills
- Detailed Oriented
- Zendesk
- Ability in Microsoft Word, Office, Excel, Publisher
- Critical Thinking
- Customer Service
- Time Management
- Verbal and Written Communication
Certification
American CPR certification (09/2021– 09/2023) Safety and Health Institute
Timeline
Security Personnel
Allied Universal Inc
07.2019 - 02.2020
Customer Service Representative
Acena Inc
09.2016 - 04.2019
Membership Associate
YMCA Of South Hampton Roads
- 07.2022
Associate of Science - Health Administration Services
Colorado Technical University
High School Diploma - undefined
South Ruimveldt Secondary
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