Summary
Overview
Work History
Education
Skills
Timeline
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Bria Battle

Customer Service
Charlotte,North Carolina

Summary

Highly motivated and detail-oriented professional with nearly 9 years of experience in fast-paced customer service environments. Proven ability to handle transactions accurately, ensure confidentiality, and provide exceptional customer service. Skilled in communication, problem-solving, and working effectively as part of a team. Eager to leverage strong organizational and interpersonal skills to excel in a Bank Teller position.

Overview

7
7
years of professional experience
2
2
years of post-secondary education

Work History

Store Catering Specialist

Whole Foods Market
Huntersville, NC
02.2022 - Current
  • Managed over 50 customer accounts, ensuring accurate billing and on-time catering payments
  • Coordinated with vendors to ensure timely delivery of necessary equipment and supplies for each event
  • Implemented time-saving strategies in kitchen, improving overall productivity while maintaining high-quality output
  • Optimized staffing levels for each event, balancing efficiency with exceptional service quality
  • Developed strong relationships with local suppliers, negotiating favorable pricing for fresh ingredients and other resources
  • Implemented time-saving strategies in kitchen, improving overall productivity while maintaining high-quality output

Specialty Foods Team Production Member

Whole Foods Market
Huntersville, NC
11.2021 - 02.2023
  • Processed customer orders with meticulous attention to detail, ensuring accuracy and timely completion
  • Utilized strong cash handling skills to conduct customer transactions efficiently
  • Resolved customer inquiries within 2-minute average response time, leading to 90% customer satisfaction rating for issue resolution.
  • Contributed to revenue growth by providing excellent customer service and exceeding sales targets.

Culinary Team Department Manager

Whole Foods Market
Huntersville, NC
03.2019 - 11.2021
  • Managed team of 20 culinary professionals, fostering positive and collaborative work environment
  • Maintained high standard of accuracy in inventory control and financial record-keeping
  • Resolved customer concerns and inquiries promptly and professionally
  • Developed and delivered training programs, ensuring adherence to company policies and procedures.

Produce Department Manager

Whole Foods Market Inc
Charlotte, NC
11.2017 - 03.2019
  • Ensured accurate pricing and signage, maintaining compliance with company guidelines and regulations.
  • Reduced vendor billing errors by 10% by establishing meticulous double-checking process for invoices.
  • Oversaw daily maintenance tasks such as cleaning, trimming, watering plants, ensuring appealing shopping environment for customers at all times.
  • Maintained accurate records of employee schedules, time-off requests, payroll submissions for efficient workforce management.

Education

Associate of Applied Science -

Johnson And Wales University
Charlotte, NC
09.2011 - 06.2013

Skills

Cash Handling (if applicable)

Customer Service

Accuracy and Attention to Detail

Interpersonal Communication

Microsoft Office Suite (Word, Excel)

Teamwork

Time Management

Organization

Customer Relationship Management

Cash counting

Data inputting

Financial Transactions

Timeline

Store Catering Specialist

Whole Foods Market
02.2022 - Current

Specialty Foods Team Production Member

Whole Foods Market
11.2021 - 02.2023

Culinary Team Department Manager

Whole Foods Market
03.2019 - 11.2021

Produce Department Manager

Whole Foods Market Inc
11.2017 - 03.2019

Associate of Applied Science -

Johnson And Wales University
09.2011 - 06.2013

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Bria BattleCustomer Service