Bria Belle
Suitland,MD
Summary
Professional with substantial experience in streamlining administrative operations and coordinating team efforts. Skilled in managing schedules, handling communications, and optimizing office workflows. Recognized for strong organizational abilities and adaptability to changing demands. Effective collaborator focused on achieving results and supporting organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
Revenue Authority Of Prince George's County
01.2025 - Current
- Answers incoming calls and correspondence regarding meter complaints, payments, change of address, court status, court requests, ticket errors, flagging by Motor Vehicle administration, making corrections when necessary.
- Prepares and assists the public with information and correspondence pertaining to violations.
- Provides Boot/Tow and Abandoned Vehicle Unit assistance by preparing and mailing certified impound letters to registered owners, filing and sorting letters, and other tasks as required.
- Processes citations, schedule District Court appeals, and responds to inquiries regarding citations issued, collection of fines, and the posting of court dispositions.
Graduate Medical Education Coordinator
MedStar Washington Hospital Center
12.2023 - 12.2024
- Provided comprehensive administrative support to residents and fellows, managing check requests, forms, and procurement processes with precision and efficiency.
- Oversaw procurement operations, ensuring timely and accurate ordering of catering, supplies, and printing services, optimizing resource utilization and organizational efficiency.
- Acted as a welcoming ambassador, providing exemplary customer service to all visitors and stakeholders, fostering a collaborative and inclusive environment in the Graduate Medical Education (GME) office.
- Orchestrated seamless onboarding processes for incoming students and personnel, managing registration and logistical arrangements with meticulous attention to detail.
- Efficiently managed incoming calls, triaging inquiries and addressing requests promptly, optimizing communication flow and resolving issues effectively.
Clinical Administrative Coordinator
OrthoVirginia
06.2021 - 11.2023
- Supported clinical staff by coordinating schedules, handling appointment confirmations, and updating patient records as needed.
- Coordinated schedules with patients and facility calendar.
- Responded to patient inquiries via phone and email, providing accurate information and resources while maintaining a professional demeanor.
- Assembled charts for new patients, confirming inclusion of requested medical history and diagnostic information.
- Coordinated referrals for specialized treatments or diagnostic tests, expediting care delivery for patients in need of additional support services.
Patient Access Representative
Unity Health System
06.2018 - 05.2021
- Conducted efficient patient registration processes, including new patient registration and verification of demographic information in eClinical systems, ensuring accuracy and compliance with protocols.
- Maintained performance within established guidelines for call handling metrics, including hold time, dropped calls, and abandoned calls, ensuring optimal service levels and patient satisfaction.
- Acted as a liaison between patients, colleagues, and health centers, facilitating effective communication and collaboration to meet patient needs.
- Participated in monthly Patient Registration Clerk meetings, contributing insights and staying updated on best practices and organizational policies.
- Ensured a clean, organized, and safe work environment, adhering to hygiene and safety protocols to promote workplace well-being.
- Provided administrative support through various tasks such as filing, typing, copying, and scanning, assisting in organizational efficiency and communication within the team.
Ophthalmic Technician
Eye Doctors of Washington
03.2017 - 05.2018
- Conducted various diagnostic tests accurately and in accordance with established protocols and directives; including Pentacam, Endothelial Cell Count, Fundus photography, and OCT imaging, among others.
- Engaged with patients to provide guidance on follow-up care, pre- and post-operative instructions, scheduling appointments, and addressing any concerns or symptoms, ensuring comprehensive patient support and satisfaction.
- Managed patient communication channels, including appointment scheduling, surgical coordination, follow-up care, and addressing inquiries under the guidance of the Lead Technician or provider, enhancing patient experience and continuity of care.
- Maintained equipment integrity by conducting regular checks for cleanliness, calibration, and functionality, ensuring optimal performance and adherence to quality standards.
- Implemented end-of-day procedures by shutting down and covering equipment, contributing to facility safety protocols and equipment longevity.
- Facilitated electronic medical records (EMR) entry, charting, and documentation of patient encounters, while also serving as a scribe for physicians as needed, ensuring accurate and comprehensive record-keeping and documentation.
Optometric Technician
National Vision
12.2015 - 02.2017
- Conducted initial work-up and specialized tests for optometry patients, assisting optometrists with clinical tasks as directed.
- Interviewed patients to gather symptom information and accurately documented it in medical records.
- Assisted optometrists in conducting examinations according to directives.
- Provided exceptional customer service by greeting patients, managing phone calls, and scheduling appointments.
- Conducted contact lens training sessions, contributing to patient education and satisfaction.
Environmental Services Aide
MedStar Health National Rehabilitation Hospital
09.2017 - 11.2019
- Led the Environmental Services Aide team in executing cleaning and sanitation protocols, ensuring adherence to standards and regulations for a safe and hygienic environment.
- Acted as a point of contact between the EVS team and other hospital departments, fostering seamless communication and collaboration to meet facility needs.
- Facilitated training sessions for team members, ensuring competency in cleaning techniques, safety procedures, and equipment operation, contributing to a skilled and efficient workforce.
- Conducted regular inspections to monitor cleanliness and identify areas for improvement, implementing corrective actions as necessary to uphold quality standards.
- Supported administrative functions such as scheduling, inventory management, and documentation, contributing to the smooth operation of the department.
Education
High School Diploma -
Liberty High School
Brattleboro, VT01.2009
Skills
- Data entry
- Time management
- Records management
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Decision-making
- Adaptability and flexibility
- Microsoft office & CRM software
Certification
- CPR AED
Timeline
Administrative Coordinator
Revenue Authority Of Prince George's County
01.2025 - Current
Graduate Medical Education Coordinator
MedStar Washington Hospital Center
12.2023 - 12.2024
Clinical Administrative Coordinator
OrthoVirginia
06.2021 - 11.2023
Patient Access Representative
Unity Health System
06.2018 - 05.2021
Environmental Services Aide
MedStar Health National Rehabilitation Hospital
09.2017 - 11.2019
Ophthalmic Technician
Eye Doctors of Washington
03.2017 - 05.2018
Optometric Technician
National Vision
12.2015 - 02.2017
High School Diploma -
Liberty High School
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