Bria Belle
White Plains ,MD
Summary
A seasoned healthcare administrator with over a decade of progressive allied healthcare experience. Demonstrates ability to streamline administrative processes, ensure regulatory compliance, and foster collaborative environments. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Program Coordinator
Medstar Washington Hospital Center
12.2022 - Current
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Serves as liaison between the supervisor and departmental employees. Provides timely, accurate, and current information to them and other appropriate officials concerning required reporting requirements.
- Negotiated with vendors for services and supplies, achieving cost savings while maintaining quality.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Coordinates, monitors and evaluates the records management's administrative systems that cover communication/message processing, mail operations, duplicating services, supply management, program developmental needs.
Administrative Support Assistant
OrthoVirginia
04.2021 - 11.2022
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
- Handled confidential information with discretion, maintaining trust among colleagues and clients alike.
- Provides assistance in the coordination of day-to-day operations, work efforts and assignments of support services staff. Participates in and instructs training of staff on records managemnet, office and division policies, procedures and functional aspects of support services operations.
- Maintained inventory of office supplies and placed orders.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Optometric Technician
Eye Doctors of Washington
06.2018 - 04.2021
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Implemented new inventory management system for optical aids, significantly reducing instances of stock shortages.
Patient Service Representative
Unity Health System
01.2017 - 06.2018
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Lead Environmental Services Housekeeper
MedStar National Rehabilitation Hospital
09.2015 - 08.2017
- Reduced cross-contamination risks by adhering to strict sanitation guidelines during cleaning processes.
- Collaborated with facility managers to address any maintenance issues promptly, maintaining a safe environment for all occupants.
- Manages and controls incoming correspondence, forms, and assignments. Ensures that all documents requiring the supervisor’s signature are recorded.
- Monitored staff performance closely and provided constructive feedback to encourage continuous improvement.
- Provided exceptional customer service by addressing concerns or complaints from facility occupants in a timely manner.
- Streamlined workflow efficiency by creating schedules for staff assignments and resource allocation.
- Enhanced cleanliness and safety standards by implementing effective housekeeping policies and procedures.
Optometric Technician
America’s Best
02.2013 - 09.2015
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
Education
High School Diploma -
Liberty High School
VermontSkills
- Program Management
- Office Administration
- Proactive mindset
- Strategic Planning
Certification
BLS
Timeline
Program Coordinator
Medstar Washington Hospital Center
12.2022 - Current
Administrative Support Assistant
OrthoVirginia
04.2021 - 11.2022
Optometric Technician
Eye Doctors of Washington
06.2018 - 04.2021
Patient Service Representative
Unity Health System
01.2017 - 06.2018
Lead Environmental Services Housekeeper
MedStar National Rehabilitation Hospital
09.2015 - 08.2017
Optometric Technician
America’s Best
02.2013 - 09.2015
High School Diploma -
Liberty High School
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