Bria Boykin
Sherman Oaks,CA
Summary
Driven and dependable administrative professional with 5+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Executive Assistant, Social Media Coordinator
SG Services, LLC
05.2018 - Current
- Streamlined executive communication by managing emails and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Improved office efficiency by implementing new filing systems and document management processes.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences.
- Screened emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Worked with senior management to initiate new projects and assist in various processes.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Led staff and vendors in providing high level of service for owner and guests.
Reservationist, Hostess
Benoit Bistro & Wine Bar
08.2017 - 10.2017
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Streamlined reservation processes for increased accuracy and reduced errors.
- Collaborated with team members to ensure seamless guest experiences from booking through checkout.
- Maintained up-to-date knowledge of restaurant policies, rates, and promotions to provide accurate information to guests.
- Assisted in optimizing table occupancy through effective management of reservation channels and inventory control.
- Provided exceptional customer service, resulting in positive guest reviews and improved online ratings.
- Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
- Ensured data accuracy within the reservation system by regularly updating guest profiles, preferences, and special requests.
- Demonstrated excellent multitasking skills while juggling multiple phone lines, emails, and walk-in guests simultaneously during peak periods.
- Provided customers with information about availability and pricing.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Produced and shared customer service reports to support management decision-making.
Licensed Massage Therapist
MassageLuXe
01.2015 - 04.2017
- Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Promoted relaxation and stress relief with soothing aromatherapy treatments and calming environments.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Consistently maintained high standards of cleanliness and hygiene in accordance with state regulations and industry best practices.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
- Performed thorough consultations before each session to determine clients' goals for treatment while also identifying potential contraindications or precautions needed during the massage process itself.
- Skillfully addressed diverse client needs by adapting massage modalities accordingly while adhering to appropriate pressure levels throughout each session's duration.
- Maintained detailed progress notes for all clientele following every appointment which allowed therapists to track improvements over time more efficiently.
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Contributed to a positive working environment by fostering a supportive and collaborative atmosphere among fellow therapists and clinic staff members alike.
- Demonstrated flexibility in scheduling availability, accommodating client needs by offering evening or weekend appointments when necessary.
- Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
- Communicated with clients to discuss medical history, lifestyle and massage treatment goals.
- Developed knowledge of anatomy, physiology and pathology to supplement massage training.
- Grew sales with great work ethic, individualized care plans and positive attitude.
- Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect.
- Maintained accurate and up-to-date client records.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Prepared oils and lotions for massages.
Education
Bachelor of Arts - Communications; Behavioral Science & Marketing
University of Central Florida
Orlando, FL05.2016
Skills
- Meticulous Attention to Detail
- Business Writing & Proofreading
- Executive Support
- Project Oversight
- Professional and Mature
- Adaptability
- Filing and Data Archiving
- Invoice Processing
Timeline
Executive Assistant, Social Media Coordinator
SG Services, LLC
05.2018 - Current
Reservationist, Hostess
Benoit Bistro & Wine Bar
08.2017 - 10.2017
Licensed Massage Therapist
MassageLuXe
01.2015 - 04.2017
Bachelor of Arts - Communications; Behavioral Science & Marketing
University of Central Florida
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