Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Bria Bridges

Bria Bridges

Chicago

Summary

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Willing to relocate to: Henderson, NV - Las Vegas, NV Authorized to work in the US for any employer

Overview

13
13
years of professional experience
1
1
Certification

Work History

Supervisor

Starbucks
03.2021 - Current
  • Oversee partners during shifts, ensuring tasks are completed efficiently and effectively. This includes delegating responsibilities, breaks and or lunch breaks, and monitoring performance.
  • Maintain a tidy and organized workspace, manage inventory, and ensure that all necessary supplies are stocked and available.
  • Address customer inquiries and ensuring a high level of satisfaction and resolving issues promptly.

Hostess

Maggiano's Little Italy
03.2019 - 05.2020
  • Track seated guests and available seating using OpenTable.
  • Schedule reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Monitor dining area to accurately estimate wait times.
  • Answer calls politely and promptly detailing and confirming reservations.
  • Maximize team performance by training new teammates on proper guest expectations and restaurant protocols.

Executive Receptionist

Grey Artistry
01.2018 - 04.2019
  • Organized and updated daily/weekly schedules as well as monthly calendar obligations for various clients and staff.
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
  • Updated client data for payments and keep accurate accounting.
  • Updated signage to reflect new pricing or temporary promotional packages.
  • Posted open positions on company and social media websites.

Front Desk Agent

SpringHill Suites by Marriott
05.2016 - 06.2018
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy, and other admin duties.
  • Contacted correct personnel regarding problems with guest rooms.
  • Informed guests on entertainment and sporting events in nearby areas and made reservations to local dining.

Hostess Waitress

Potowatomi Hotel Casino
10.2012 - 07.2014
  • Answered telephone to provide establishment information and take party reservations.
  • Guided guests to appropriate seating for party size, provided with menus and wine lists.

Education

High School Diploma -

Oak Creek High School
Oak Creek, WI
01.2012

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Robert Morris University
Chicago, IL

Skills

  • Hostess (5 years)
  • Time Management (10 years)
  • Guest services (10 years)
  • Personal Assistant Experience (10 years)
  • POS (5 years)
  • Customer Service (5 years)
  • Typing (10 years)
  • Microsoft Office (10 years)
  • Goal oriented

Certification

  • Driver's License
  • TAM of Las Vegas
  • Food Handler Certification

Timeline

Supervisor

Starbucks
03.2021 - Current

Hostess

Maggiano's Little Italy
03.2019 - 05.2020

Executive Receptionist

Grey Artistry
01.2018 - 04.2019

Front Desk Agent

SpringHill Suites by Marriott
05.2016 - 06.2018

Hostess Waitress

Potowatomi Hotel Casino
10.2012 - 07.2014

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Robert Morris University

High School Diploma -

Oak Creek High School

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