Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Timeline
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Bria Brittain

Arlington,VA

Summary

Professional with experience and multitasking initiatives as Associate/Specialist/Coordinator/Member Specialist/Customer Service Specialist. With my professional background using various business characteristics that can ensure smooth operations, I believe that my background and experience would support an organization with an audacious mission.

Overview

7
7
years of professional experience
1
1
Certification

Work History

PT Leasing Agent and FT Certification Coordinator

Prime Staffing LLC
Arlington, VA
06.2023 - Current
  • Perform temporary duties (full or part-time) for nonprofit association or perform as a leasing consulting for A-Level properties within the surrounding Arlington or nearby areas like Washington DC
  • Ability to plan and coordinate a wide variety of activities related to the departmental programs
  • Greeting guest and responding to customer inquiries via phone or email
  • Working cross-departmentally to develop and prioritize technology and process improvements
  • Following up with management and staff for assignments and commitments.

Holiday Sales Associate

Nordstrom
Arlington, VA
11.2022 - 12.2022
  • Assisted customers with gift card, cash payments and purchases, clothing selections for handbags, jewelry, including accessories departments
  • Opened eight registers when scheduled for work by placing hundreds of pre-counted currency daily into cash registers
  • Attended continuing training on cash register sales, seeking out and retaining customers
  • Maintained stock on the floor, and used a register system to look up quantities storewide to place customer online orders.

Transcript Verification Associate (Temporary)

Association of American Medical Colleges
Washington, DC
04.2022 - 07.2022
  • Determined if transcripts needed further adjustments or sent medical application reports to higher-level team staff for review
  • Reviewed over 70% of transcripts to approve for correctness; names, addresses, colleges, and dates
  • Update applicant information
  • Opened applications on a daily basis and looked for standard details appropriate to the AAMC Guidelines to push applications to the next steps
  • Conduct written reports about research and outcomes
  • Served as the point person to over 800+ applications for review daily.

Student Transcript Verification Associate-NOVA

Northern Virginia Community College
Fairfax, VA
01.2020 - 07.2020
  • Used multiple (CMS) software platforms to decrease wait times for transcript review, while responsible for accurate record maintenance
  • Demonstrated use of new data - entries like Multiple Measures, Parchment, and Image Now
  • Evaluated and supported transcripts for 100% accuracy or contacted students for any updates worked in the office then hybrid until left due to COVID-19
  • Met daily with higher-level staff to determine any steps necessary during a transition period for students
  • Used MS Teams and Google documents, and sorted student information discreetly and accurately.

Telemarketing Representative

Assurance Health System
Bellevue, WA
10.2018 - 12.2019
  • Incoming call center home-based, promoted continued healthcare inquiry performance, improved positive outcomes by over 30% from callers
  • Quickly resolve cost concerns about insurance products or services to help with retention and drive sales up by 40%
  • Attended weekly telephone skills and program information training from management sessions to boost aptitude
  • Verbally went over product offers to potential insurees explaining the benefits of healthcare offers, auto insurance, life potentials, and Medicare insurance
  • Company provided computers, docking stations, and monitors.

Leasing Consultant Hospitality (Part-time)

Legend Management Group (Clarendon Apartments)
Arlington, VA
04.2017 - 12.2018
  • Verified 10 to 25 tenant annual incomes, credit scores, and other pertinent information before accepting lease applications
  • Kept schedules for applicants interested in luxury apartments on Clarendon Blvd in Arlington
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
  • Maintained long-term relationships with Legends property owners and Community Managers to help deliver best-in-class leasing consultation
  • Kept daily Entrata, Yardi and other records to be fully compliant with housing laws and regulations that met state, local, and federal housing requirements.

Education

Master's degree - Organizational Management

University of Arizona Global Campus-Online
03.2014

Bachelor of Arts - Media Communications

Governors State University
01.2000

Skills

  • Mastery of English grammar
  • Administrative experience (6 years)
  • Customer service
  • Google Docs
  • Keyword research
  • Hospitality
  • Business processes and procedures
  • Customer relations
  • Email Marketing
  • Copyediting

Websites

Certification

Copyediting & Proofreader Certification, 10/01/22, 11/01/22, UniversalClass.com

Personal Information

Work Permit: Authorized to work in the US for any employer, vaccinated, non-smoker

Timeline

PT Leasing Agent and FT Certification Coordinator

Prime Staffing LLC
06.2023 - Current

Holiday Sales Associate

Nordstrom
11.2022 - 12.2022

Transcript Verification Associate (Temporary)

Association of American Medical Colleges
04.2022 - 07.2022

Student Transcript Verification Associate-NOVA

Northern Virginia Community College
01.2020 - 07.2020

Telemarketing Representative

Assurance Health System
10.2018 - 12.2019

Leasing Consultant Hospitality (Part-time)

Legend Management Group (Clarendon Apartments)
04.2017 - 12.2018

Master's degree - Organizational Management

University of Arizona Global Campus-Online

Bachelor of Arts - Media Communications

Governors State University

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Bria Brittain