Bria Carter

• Analyze exposures to determine the potential extent of financial loss resulting from loss of productive staff, loss of properties, facilities and equipment.
• Collaborated with cross-functional teams to establish effective risk management practices across all business units.

• Used Xactimate to compile estimates for personal property and structure damage.
• Scoped and photographed properties for defects and damage.
• Interacted with witnesses and claimants.
• Prepared reports of findings of investigations.
• Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
• Negotiated claim settlements and recommended litigation when claims could not be settled.

• Optimized case management with establishment of best practices.
• Scan and lodge life insurance claim into system for Claims Manager review.

• Examined claims forms and other records to determine insurance coverage.
• Investigated and assessed damage to property and reviewed property damage estimates.
• Evaluated insurance policies and analyzed damages to determine coverage.
• Documented all investigation activity and presented reports to management.
• Drafted investigative reports covering all phases of investigation in each case.

• Documented customer calls in full in CRM system to minimize confusion in future calls and facilitate complete resolutions to individual issues.
• Offered advice and assistance to customers, paying attention to special needs or wants. Tracking customers orders and refunds.
• Communicated with stores regarding back order availability, future inventory and special orders.
• Price matched items.

Assisting individuals in bushfire affected areas with rebuilding their fence.

Assisting with cooking and housekeeping on BlazeAid base camp.

• Lodged claim for customer while making sure claim is qualified as an insured event
• Collected excess payment
• Followed up with customers on unresolved issues
• Evaluated all evidence with ultimate goal of creating positive outcomes for customer’s claims.

• Answered customer telephone calls promptly to avoid on-hold wait times
• Offered advice and assistance to customers, paying attention to special needs or wants
• Provided information to customers regarding Comerica Bank's charge card and loyalty program and helped to open and activate new accounts
• Regularly established and exceeded daily sales and product add-on quotas
• Regularly managed over 90 calls per day

• Investigated and processed Medicare/Medicaid insurance claims for customers
• Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities
• Scanned, received and sent faxes to appropriate departments, including insurance claims, co-pay assistance information and patient documentation
• Managed over 60 claims per day

• Promoted products or services to each customer to consistently achieve sales targets
• Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
• Monitored customer behaviors and upheld strict protocols to prevent theft of assets
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches

• Maintained customer satisfaction while handling product returns quickly and professionally
• Resolved customer complaints and maintained clean and tidy checkout area
• Educated customers on promotions to enhance sales

• Counted money in drawers at beginning and end of each shift to ensure amounts were correct
• Restocked, arranged and organized merchandise in front lanes to drive product sales
• Maintained current knowledge of store promotions and highlighted sales to customers