Summary
Overview
Work History
Education
Skills
Certification
Timeline
OfficeManager

Bria Clark

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Carrier Sales Representative

Genpro
09.2021 - Current
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Drove new business by acquiring new clients and expanding new and existing relationships.
  • Consistently exceeded new sales growth quotas.

Patient Care Coordinator/ Phlebotomist

Rejuvenation Dentistry
06.2020 - 08.2021
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Acted as main point of contact for patients and doctors by closely reviewing medical charts and maintaining high levels of communication.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Maintained appropriate filing of personal and professional documentation.
  • Facilitated with the implementation of a new EMR system and merchant machines.
  • Assisted the office manager with patrol when needed.

Care Coordinator/ Physical Therapy Technician

SPEAR Physical Therapy
06.2018 - 06.2020
  • Monitored patient's safety and response to exercise intensity to discuss with therapist.
  • Prepared patients to meet with physical therapists.
  • Increased physician and patient customer satisfaction by recognizing and acting to meet various needs.
  • Inventoried supplies and ordered more for office and patient rooms.
  • Executed interventions of modalities or exercise as directed by therapist
  • Monitored patient progress and reported changes to physical therapist.
  • Prepared for sessions by setting up patient treatment areas and equipment.
  • Demonstrated proper body mechanics and patient handling techniques for patient transfers and positioning.
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Processed medical insurance claims
  • Assisted with medical coding and billing tasks.

Education

Master Of Healthcare Administration -

Louisiana State University Shreveport
Shreveport, LA

Bachelor Of Science - Psychology

The Pennsylvania State University
State College, PA
12.2018

Skills

  • Medical Terminology
  • Process Improvement
  • Insurance Practices
  • Patient Flow Coordination
  • Customer Service
  • Patient Care and Education
  • Patient Registration
  • Time Management
  • Payment Arrangements and Negotiation
  • Patient Records Management
  • Benefits Explanations
  • Claim Processing
  • Attention to Detail
  • HIPAA Regulations
  • EMR Systems
  • Multitasking Abilities
  • Critical Thinking Skills
  • Insurance Verification
  • Organization and Time Management
  • Forms and Spreadsheet Creation
  • Scheduling
  • Train Employees
  • Teamwork and Collaboration
  • Peer Relationships
  • Leadership
  • Mentoring
  • Weekly Payroll
  • Prescription Refills
  • Critical Thinking
  • Reading Comprehension
  • Patient Confidentiality
  • Microsoft Office
  • G Suite

Certification

  • CPT - Certified Phlebotomy Technician

Timeline

Carrier Sales Representative

Genpro
09.2021 - Current

Patient Care Coordinator/ Phlebotomist

Rejuvenation Dentistry
06.2020 - 08.2021

Care Coordinator/ Physical Therapy Technician

SPEAR Physical Therapy
06.2018 - 06.2020

Master Of Healthcare Administration -

Louisiana State University Shreveport

Bachelor Of Science - Psychology

The Pennsylvania State University
  • CPT - Certified Phlebotomy Technician
Bria Clark