To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Carrier Sales Representative
Genpro
09.2021 - Current
Performed cold-calling and follow-ups with leads to secure new revenue.
Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
Drove new business by acquiring new clients and expanding new and existing relationships.
Consistently exceeded new sales growth quotas.
Patient Care Coordinator/ Phlebotomist
Rejuvenation Dentistry
06.2020 - 08.2021
Maintained confidentiality of patient data and condition to safeguard health information.
Acted as main point of contact for patients and doctors by closely reviewing medical charts and maintaining high levels of communication.
Worked closely with patients to deliver excellent and direct individualized patient care.
Answered incoming calls, scheduled appointments and filed medical records.
Greeted and assisted patients with check-in procedures.
Processed payments using cash and credit cards, maintaining accurate records of transactions.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Trained new staff on filing, phone etiquette and other office duties.
Recommended service improvements to minimize recurring patient issues and complaints.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Centrifuged blood samples as outlined in clinical protocols.
Handled incoming mail, bills and invoices and completed appropriate actions.
Maintained appropriate filing of personal and professional documentation.
Facilitated with the implementation of a new EMR system and merchant machines.
Assisted the office manager with patrol when needed.
Care Coordinator/ Physical Therapy Technician
SPEAR Physical Therapy
06.2018 - 06.2020
Monitored patient's safety and response to exercise intensity to discuss with therapist.
Prepared patients to meet with physical therapists.
Increased physician and patient customer satisfaction by recognizing and acting to meet various needs.
Inventoried supplies and ordered more for office and patient rooms.
Executed interventions of modalities or exercise as directed by therapist
Monitored patient progress and reported changes to physical therapist.
Prepared for sessions by setting up patient treatment areas and equipment.
Demonstrated proper body mechanics and patient handling techniques for patient transfers and positioning.
Used company software and databases to maintain records of services performed and patient conditions.
Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Obtained payments from patients and scanned identification and insurance cards.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Processed medical insurance claims
Assisted with medical coding and billing tasks.
Education
Master Of Healthcare Administration -
Louisiana State University Shreveport
Shreveport, LA
Bachelor Of Science - Psychology
The Pennsylvania State University
State College, PA
12.2018
Skills
Medical Terminology
Process Improvement
Insurance Practices
Patient Flow Coordination
Customer Service
Patient Care and Education
Patient Registration
Time Management
Payment Arrangements and Negotiation
Patient Records Management
Benefits Explanations
Claim Processing
Attention to Detail
HIPAA Regulations
EMR Systems
Multitasking Abilities
Critical Thinking Skills
Insurance Verification
Organization and Time Management
Forms and Spreadsheet Creation
Scheduling
Train Employees
Teamwork and Collaboration
Peer Relationships
Leadership
Mentoring
Weekly Payroll
Prescription Refills
Critical Thinking
Reading Comprehension
Patient Confidentiality
Microsoft Office
G Suite
Certification
CPT - Certified Phlebotomy Technician
Timeline
Carrier Sales Representative
Genpro
09.2021 - Current
Patient Care Coordinator/ Phlebotomist
Rejuvenation Dentistry
06.2020 - 08.2021
Care Coordinator/ Physical Therapy Technician
SPEAR Physical Therapy
06.2018 - 06.2020
Master Of Healthcare Administration -
Louisiana State University Shreveport
Bachelor Of Science - Psychology
The Pennsylvania State University
CPT - Certified Phlebotomy Technician
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