Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bria Cleveland

Chapel Hill,NC

Summary

Proven expertise in housekeeping and customer service, demonstrated through a commendable tenure at Grandville Towers. Skilled in chemical handling and Microsoft Word, I excel in creating welcoming environments and efficient operations. Achieved significant improvements in cleanliness standards and customer satisfaction, showcasing a strong hospitality background and teamwork abilities.

Overview

9
9
years of professional experience

Work History

Housekeeping Aide

Grandville Towers
07.2024 - Current
  • Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
  • Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
  • Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
  • Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.

Housekeeping and Laundry Attendant

AC Hotel by Marriott
04.2021 - 10.2023
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
  • Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Receptionist

Grandville Towers
03.2022 - 08.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Housekeeping Aide

Grandville Towers
02.2018 - 09.2020
  • Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
  • Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
  • Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.

Patient Transporter

UNC Hospital
03.2016 - 01.2019
  • Warmly greeted patients and visitors and made each feel welcome.
  • Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
  • Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.

Education

High School Diploma -

Cedar Ridge High School
Hillsborough, NC
06-2011

Skills

  • Customer service
  • Housekeeping
  • Chemical handling
  • Customer service-focused
  • Hospitality background
  • Microsoft Word
  • Data Entry

Timeline

Housekeeping Aide

Grandville Towers
07.2024 - Current

Receptionist

Grandville Towers
03.2022 - 08.2023

Housekeeping and Laundry Attendant

AC Hotel by Marriott
04.2021 - 10.2023

Housekeeping Aide

Grandville Towers
02.2018 - 09.2020

Patient Transporter

UNC Hospital
03.2016 - 01.2019

High School Diploma -

Cedar Ridge High School

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Bria Cleveland