Summary
Overview
Work History
Education
Skills
Language
Awards
Timeline
Generic

Bria Copeland

Suffolk,VA

Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

11
11
years of professional experience

Work History

Shift Supervisor

Skrimp Shack
02.2023 - 12.2024
  • Helped store management meet standards of service and quality in daily operations.
  • Completed store opening and closing procedures and balanced tills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.

Cashier/ Cocktail Waitress

Flat Street Cigar Lounge
03.2021 - 09.2022
  • Cashier/ Cocktail Waitress
  • Take food and drink orders
  • Communicate the differences between cigars
  • Make sure everyone is of age to drink and purchase
  • Interact with customers and keep them happy
  • Follow all cleaning and sanitation guidelines
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.

Cashier Team Lead

Twisted Crab
05.2021 - 10.2021
  • Take customers orders via phone, tablet and computer
  • Package food orders
  • Cleaning and sanitation duties
  • Bartending training
  • Take/Handle customer complaints
  • Cash out customers for restaurant
  • Handle tip out money at end of night
  • Count down drawers and distribute money to workers
  • Quickly and accurately counted drawers at start and end of each shift.
  • Assisted customers by answering questions and fulfilling requests.
  • Monitored areas for security issues and safety hazards.
  • Restocked and organized merchandise in front lanes.

Dishwasher

Santa Fe Grill
04.2016 - 05.2021
  • Dishwasher
  • Clean the dishes and clean the kitchen.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Inspected dishwashing equipment and reported issues to supervisor.
  • Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
  • Increased machine efficiency by scraping and pre-washing dishes.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.

Cashier

Food Lion
08.2020 - 01.2021
  • Sanitize all high touch areas.
  • Cash out the customers.
  • Answer any questions that customers have.
  • Keep the area clean where you work.
  • Greeted customers entering store and responded promptly to customer needs.
  • Performed cash, card, and check transactions to complete customer purchases.

Marine Mechanic Apprentice

Norfolk Naval Shipyard
08.2015 - 07.2020
  • Marine Mechanic Apprentice
  • Completed the college classes needed for the program.
  • Completed four years of on the job training.
  • Maintained optimal performance by establishing and directing preventive maintenance program for marine engines and related marine research equipment.
  • Repaired and maintained hydraulic valves and equipment in Navy vessels.
  • Documented inspection and test results, work performed and work to be performed, keeping all records current, accurate and properly submitted to meet company standards and regulatory requirements.
  • Set starter locks and aligned and repaired steering or throttle controls using gauges, screwdrivers or wrenches.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Skilled at working independently and collaboratively in a team environment.
  • Paid attention to detail while completing assignments.
  • Prepared worksite by setting up required tools and supplies.
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.
  • Learned wide range of simple and complex techniques from on-the-job training.
  • Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.

Cashier/ Server

Mrs. Linda’s Kitchen
02.2015 - 07.2015
  • Cashier/ Server
  • Clean and maintain the front area.
  • Pack orders for customers.
  • Help the cooks when needed.

Waitress/ Server

Pizza Hut
08.2013 - 03.2015
  • Waitress/ Server
  • Cashier
  • Clean dining room and server area.
  • Help cooks/ prep cooks with tasks.

Education

NNSY Apprenticeship Certificate -

Tidewater Community College
Portsmouth, VA
02.2016

Advance Studies Diploma -

Lakeland High School
Suffolk, VA
06.2014

Skills

  • Dining area maintenance
  • Conflict resolution
  • Check payment processing
  • Upselling
  • Liquor, wine, and food service
  • Food handling safety
  • Handling complaints
  • Point of sale (POS) system operations
  • Food safety
  • Order delivery practices
  • Supply restocking
  • Complaint resolution
  • Basic math
  • Verbal and written communication
  • Safe food handling
  • Cash handling
  • Customer service
  • Order taking

Language

English
Spanish (Very little, can pick up on some words)

Awards

Air Force JrROTC, Color Guard, Marching Band, C.H.R.O.M.E. Club, Cheering, Asst. Athletic Trainer, Chorus, Traveling Gospel Choir, Team Lead, Some Bartending Training, Cashier Lead

Timeline

Shift Supervisor

Skrimp Shack
02.2023 - 12.2024

Cashier Team Lead

Twisted Crab
05.2021 - 10.2021

Cashier/ Cocktail Waitress

Flat Street Cigar Lounge
03.2021 - 09.2022

Cashier

Food Lion
08.2020 - 01.2021

Dishwasher

Santa Fe Grill
04.2016 - 05.2021

Marine Mechanic Apprentice

Norfolk Naval Shipyard
08.2015 - 07.2020

Cashier/ Server

Mrs. Linda’s Kitchen
02.2015 - 07.2015

Waitress/ Server

Pizza Hut
08.2013 - 03.2015

NNSY Apprenticeship Certificate -

Tidewater Community College

Advance Studies Diploma -

Lakeland High School

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