Bria Davis
Atlanta,GA
Summary
- 5+ years in commercial insurance as a claims adjuster & legal assistant
- Adept at problem solving, risk selection, articulating business value, and ensuring high levels of organizational and customer satisfaction
- Consistently evaluated and recognized as a top performer among my peers.
- Result oriented with analytical and problem solving skills with the ability to clearly communicate with key attorneys, assistants & policyholders.
Overview
9
9
years of professional experience
Work History
Claims Generalist Associate
Progressive
05.2025 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Collaborated with internal departments and external vendors to resolve claims.
- Developed in-depth understanding of insurance policies and procedures.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
Legal Assistant
GEICO
08.2020 - 05.2025
- Conduct legal research and analysis to support legal team in preparing legal documents and arguments.
- Managed over 100 case files for two attorneys, including tracking deadlines, court appearances, and document filings.
- Assist attorneys in preparing for trials, hearings, and depositions by conducting research and gathering relevant documents and evidence.
- Collaborate with the legal team to develop strategies for handling complex legal cases and identifying potential risks and challenges.
- Assist in the review and implementation of new legal technology tools and software to optimize efficiency and streamline processes for the legal team.
Emergency Roadside Assistant
GEICO
06.2018 - 08.2020
- Identify and resolve customer complaints in a timely manner to ensure maximum satisfaction.
- Provide efficient and timely emergency roadside assistance to customers in need, ensuring their safety and satisfaction.
- Maintain a comprehensive knowledge of all services and products offered by GEICO to effectively assist customers in choosing the appropriate options.
- Ensure compliance with all safety protocols and procedures while providing emergency roadside assistance to customers.
Receptionist
TOP Early Learning Center
01.2017 - 11.2017
- Assist in organizing and coordinating company events and workshops to promote the learning center's services and attract potential customers.
- Manage the front desk, including greeting visitors, answering phone calls, and responding to inquiries in a professional and friendly manner to ensure a positive customer experience.
- Maintain a friendly and professional demeanor when greeting and interacting with customers to ensure a positive and welcoming environment.
- Create and maintain a visitor log to ensure the safety and security of all individuals entering the learning center premises.
- Coordinate with instructors and staff to schedule and manage appointments and meetings for students and parents.
Education
Associate of Science - Business Administration
Georgia Military College
05.2020
Skills
- Client Communication
- Case Management
- Organizational Skills
- Legal Compliance
- Service Quality Analysis
- Strategic Planning
- Insurance Knowledge
- Claims processing
- Insurance regulations
- Data analysis
Timeline
Claims Generalist Associate
Progressive
05.2025 - Current
Legal Assistant
GEICO
08.2020 - 05.2025
Emergency Roadside Assistant
GEICO
06.2018 - 08.2020
Receptionist
TOP Early Learning Center
01.2017 - 11.2017
Associate of Science - Business Administration
Georgia Military College
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