Bria Gafeney
Phoenix,AZ
Summary
Reliable service and support professional experienced in processing account information, resolving complex issues, and maintaining accurate documentation in fast-paced environments. Known for strong attention to detail, quality focus, and effective multitasking.
Overview
8
8
years of professional experience
Work History
Associate Member Experience
Hilton Grand Vacations
08.2023 - Current
- Provided high-quality customer service by answering high-volume inbound calls from HGV owners and members.
- Assisted members with account inquiries, membership details, and program benefits to ensure clarity and satisfaction.
- Processed and booked vacation reservations, modifications, and cancellations with accuracy and attention to detail.
- Guided members through website navigation, online booking, and account management tools.
- Resolved billing questions, ownership concerns, and membership issues with professionalism and efficiency.
- Documented all interactions, account updates, and case notes in company systems to maintain accurate records.
Customer Service Advocate
Hulu
10.2019 - 07.2023
- Handles incoming calls or inquiries from prospective customers or clients
- Assists customers effectively by solving customer disputes
- Provides customer additional information or explains plans
- Discusses plans offered and ensures customer satisfaction
Technical Support Agent
Ring
07.2017 - 10.2019
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Follow up and make scheduled call backs to customers where necessary
- Stay current with product information, changes and updates
- Gather customer's information and determine the issue by evaluating and analyzing the symptoms
Education
Glendale Community College
Glendale, AZ01.2017
Psychology
Tolleson Union High School
01.2014
Skills
- Customer Support
- Call Center
- Customer service
- Organizational skills
- Phone etiquette
- Technical support
- Computer skills
- Data entry
- Typing
- Data entry
- Data analysis
- Attention to detail
- Flexible and adaptable
- Teamwork and collaboration
Additional Information
- Goal-oriented dedicated to high levels of customer satisfaction and meeting aggressive business goals. I am very passionate and motivated with a drive for excellence, with excellent communication and time management skills as well as handling tasks with accuracy and efficiency.
- SKILLS:
- Judgment and Decision Making
- Administration and Management
- Speaking and Active Listening
- Sales and Marketing
- Coordination and Instructing
- Critical Thinking
- Customer Service
Timeline
Associate Member Experience
Hilton Grand Vacations
08.2023 - Current
Customer Service Advocate
Hulu
10.2019 - 07.2023
Technical Support Agent
Ring
07.2017 - 10.2019
Psychology
Tolleson Union High School
Glendale Community College