BRIA GATES
Tupelo,Mississippi
Summary
Dynamic Behavioral Health Care Manager with a proven track record enhancing patient outcomes through evidence-based interventions and effective case management. Skilled in crisis intervention and multidisciplinary collaboration, I successfully reduced hospital readmissions by closely monitoring treatment plans and fostering strong relationships with clients and community partners.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Intake Care Manager
Mindoula
11.2024 - Current
- Monitored case load to ensure timely completion of assessments, reports, and other documentation.
- Handled administrative procedures to meet objectives set by boards of directors, or senior management.
- Evaluated potential eligibility for various programs offered by the organization.
- Responded promptly to inquiries from referral sources regarding the status of intakes or other issues.
- Provided education about applicable laws, regulations, policies, procedures, and standards related to intake assessment processes.
- Provided direct service and support by handling referrals for advocacy issues, or resolving complaints.
- Engaged stakeholders, including family members, guardians, and advocates, throughout the intake process.
- Conducted initial screenings over the phone or in person with potential clients.
- Participated in outreach activities within the community to promote awareness of available services.
- Advised supervisors on areas where additional resources are needed, or existing resources can be improved upon.
- Provided crisis intervention services, and facilitated referrals to community resources.
- Assessed and identified service delivery challenges and opportunities within the local area.
- Collaborated with other professionals to coordinate care for clients with complex needs.
- Coordinated interdisciplinary team meetings to review cases and develop treatment plans.
- Maintained accurate records of client contacts, interventions, and outcomes in accordance with agency policies.
- Established and maintained relationships to meet community needs, and avoid service duplication.
- Managed time effectively to ensure tasks were completed on schedule, and deadlines were met.
Behavioral Health Care Manager
Mindoula
03.2024 - 11.2024
- Enhanced patient care by implementing evidence-based behavioral health interventions and strategies.
- Improved client outcomes through the development of comprehensive, individualized care plans.
- Reduced hospital readmissions by closely monitoring patients' progress and adjusting treatment plans as needed.
- Collaborated with interdisciplinary teams to provide integrated care for patients with complex needs.
- Increased patient satisfaction by establishing rapport and maintaining clear communication throughout the treatment process.
- Streamlined service delivery by effectively managing caseloads, prioritizing urgent cases, and delegating tasks when appropriate.
- Ensured compliance with industry standards and best practices, conducting regular audits of clinical documentation and processes.
- Developed strong relationships with community partners to facilitate seamless transitions between levels of care for clients in need of additional support services.
- Boosted patient engagement by incorporating motivational interviewing techniques into therapeutic sessions, fostering greater insight and self-awareness among clients.
- Optimized resource allocation by regularly evaluating program effectiveness using data-driven decision-making processes.
- Facilitated successful discharge planning efforts for high-risk individuals transitioning from residential treatment back into community living environments.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Consulted with other staff members regarding treatment plans, as deemed appropriate by team leader.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Maintained accurate records on all clients, including progress notes and client information forms.
- Provided psycho-education regarding diagnosis, symptoms, medications and resources available in the community.
- Advised individuals on how to access community resources related to behavioral health issues.
- Ensured that all patients received proper medication management services through coordination with psychiatrists or prescribing physicians.
- Conducted regular follow-up visits with clients to assess their progress towards goals established in treatment plan.
- Performed case management duties such as coordinating appointments or making referrals when indicated.
Therapist
Canopy Children's Solutions
05.2021 - 03.2024
- Conducted individual and group sessions to address trauma, substance abuse, and mental illness
- Developed treatment plans and goals to address clients' mental health needs
- Conducted assessments to diagnose psychological conditions and develop treatment plans
- Established positive relationships with clients to foster trust and open communication
- Developed and maintained client records in accordance with HIPAA regulations
- Facilitated family therapy sessions to address dynamics affecting client functioning
- Provided crisis intervention services to clients in need of emergency care
- Developed and implemented crisis management plans for clients in need of emergency care
- Collaborated with medical professionals, psychiatrists, and social workers
- Educated clients and their families on mental health issues and available resources
- Assisted clients in developing coping strategies to manage stress and anxiety
- Developed and implemented therapeutic interventions to address client needs.
Wrap Around Facilitator
Canopy Children's Solutions
05.2018 - 05.2021
- Monitored and evaluated program progress and outcomes
- Assisted with the development of positive behavior support plans
- Monitored and tracked participant progress, and provided feedback to families
- Served as a liaison between families and community-based organizations
- Developed and maintained relationships with participants and families
- Assisted families in developing and utilizing natural support systems
- Assisted families in accessing community resources and services
- Developed and implemented strategies to increase family involvement
- Facilitated weekly individual meetings with participants to review progress
- Established and maintained effective relationships with participants, families, and community providers
- Provided crisis intervention services to families in need
- Developed and implemented individualized behavior management plans to reduce problem behaviors.
Family Protection Specialist
Lee County Child Protection Services
11.2016 - 05.2018
- Assisted in the investigation of family protection incidents and ensured appropriate action was taken
- Coordinated with law enforcement and other agencies to ensure family safety
- Monitored and evaluated family safety plans to ensure compliance with safety standards
- Responded to family protection incidents and ensured appropriate action was taken
- Established and maintained relationships with community organizations to support family protection.
Education
Masters in Social Work - Social Work
The University of Alabama
Tuscaloosa, AL05.2021
Bachelor of Arts in Social Work - Social Work
University of Mississippi
Oxford, MS08.2016
Associates -
Itawamba Community College
Fulton, MS08.2014
Skills
- Strengths-based approach
- Mental Health Promotion
- Psycho-Social Assessment
- Crisis Intervention
- Case Management
- Documentation
- Referral Networking
- Professional Ethics
- Family Therapy
- Interpersonal Skills
- Psychoeducation
- Cultural Competency
- Self-Care Strategies
- Psychotherapy
- Active Listening
- Cognitive Behavioral Therapy
- Empathy
- Conflict Resolution
- Suicide Prevention
- Care Plan Development
- Multidisciplinary Collaboration
- Medication monitoring
- Goal Setting
- Mental Health Assessment
Certification
- Licensed Master Social Worker (LMSW)
References
References available upon request.
Timeline
Intake Care Manager
Mindoula
11.2024 - Current
Behavioral Health Care Manager
Mindoula
03.2024 - 11.2024
Therapist
Canopy Children's Solutions
05.2021 - 03.2024
Wrap Around Facilitator
Canopy Children's Solutions
05.2018 - 05.2021
Family Protection Specialist
Lee County Child Protection Services
11.2016 - 05.2018
Masters in Social Work - Social Work
The University of Alabama
Bachelor of Arts in Social Work - Social Work
University of Mississippi
Associates -
Itawamba Community College
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