Bria Hargrove
Romulus,MI
Summary
Goal-driven Service Manager eager to work in the criminal justice field. Over 8 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention. Maintains high-quality service and minimizes complaints. Communicative and team player oriented with skills in coaching and task delegation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Michigan Medicine, University of Michigan Hospital
Ann Arbor, MI
09.2022 - Current
- Ensure public safety, protect our assets and act as the primary liaison with state and local police, fire and security agencies; act calmly in emergency situations and use emergency equipment
- Working with medical staff, de-escalate potentially violent and non-violent situations; help maneuver persons who may be combative, intoxicated or unconscious; restrain individuals as needed
- Patrol the medical center and off site health system buildings and monitor fire, infant protection, security, and access control alarm systems
- Detect safety hazards and criminal elements
- Use customer service skills to respectfully communicate and work with all community members
- Maintain confidentiality in all matters
- Prepare incident and security reports
- Provide services such as: escorts, wayfinding, unlocks, motorists assists, well-being checks, fund transports, property control, and traffic and crowd control
Service Manager
Chipotle Restaurant
Northville, MI
11.2018 - 09.2022
- Managing food safety which includes: Ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and enforcing the Daily Food Safety Checklist and food safety policies and procedures
- Resolving customer incidents and working to ensure positive customer experiences
- Assisting with miscellaneous office administration duties such as banking, cash handling, and office paperwork
- Managing crew breaks, shift changes, shift meetings, and schedules
Kitchen Manager
Chipotle Restaurant
Canton, MI
08.2018 - 11.2018
- Ensuring food quality by cooking and prepping food to order, and following kitchen procedures
- Monitoring food waste and inventory levels, and resolving food quality issues
- Monitoring kitchen equipment and ensuring it is kept in good repair; making sure malfunctioning equipment is repaired as quickly as possible
- Filling out Material Safety Data Sheets (MSDS) and Inventory Rotation (FIFO)
- Ensuring the kitchen is properly cleaned and sanitized
Education
Associate in Criminal Justice - Criminal Justice
Schoolcraft College
Livonia, MI12.2021
Associate of Science -
Schoolcraft College
Livonia, MI04.2020
High School Diploma -
Romulus Senior High School
Romulus, MI06.2014
Skills
- Communication & Customer Service
- Leader & Team Player
- Integrity
- Adaptable
- Decision Making
- Conflict Resolution
- Valuing Diversity & Inclusion
- Reporting & documentation
- Staff Management
- Observant & Detail Oriented
Certification
- Certified FEMA Basic Workplace Security Awareness, Intro to Incident Command System, Basic Incident Command System for Initial Response
- Certified Pistol License
- Certified Servesafe
- Adult and Pediatric First Aid/CPR/AED
Timeline
Security Officer
Michigan Medicine, University of Michigan Hospital
09.2022 - Current
Service Manager
Chipotle Restaurant
11.2018 - 09.2022
Kitchen Manager
Chipotle Restaurant
08.2018 - 11.2018
Associate in Criminal Justice - Criminal Justice
Schoolcraft College
Associate of Science -
Schoolcraft College
High School Diploma -
Romulus Senior High School
- Certified FEMA Basic Workplace Security Awareness, Intro to Incident Command System, Basic Incident Command System for Initial Response
- Certified Pistol License
- Certified Servesafe
- Adult and Pediatric First Aid/CPR/AED
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