Bria Hargrove
Romulus,MI
Summary
Dedicated security officer and service manager with extensive experience in security protocols and logistics management. Skilled in conflict resolution and ensuring client satisfaction through effective customer service. Track record of accurate package handling and inventory management. Versatile and committed to excellence in diverse operational settings.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Packing Handler
Ford Motor Company
Monroe, MI
01.2025 - 05.2025
- Execute tasks swiftly, upholding and surpassing quality standards.
- Locate and obtain specified quantities of items for customer orders.
- Organizing shipments of orders for customers.
- Packaging parts and materials for shipment.
- Uphold clean and safe working environment consistently
- Stack filled boxes on pallets for shipping purposes.
- Inspect products for defects before packaging.
- Assist in training new packing associates on standard operating procedures.
- Utilize hand tools and machinery to seal and label boxes for distribution.
Security Officer
Michigan Medicine, University of Michigan Hospital
Ann Arbor, MI
09.2022 - 01.2025
- Ensure public safety and safeguard assets by coordinating with state and local police, fire, and security agencies.
- Collaborate with medical staff to de-escalate violent and non-violent situations, assist in managing combative, intoxicated, or unconscious individuals, and restrain when necessary.
- Execute patrols of medical center and external health system facilities while overseeing fire, infant protection, security, and access control alarm systems.
- Detect safety hazards and criminal elements.
- Apply customer service skills to engage respectfully and work together with all community members.
- Ensure confidentiality in all situations.
- Prepared incident and security reports.
- Facilitated diverse services, including escorting individuals, assisting with wayfinding, unlocking doors, aiding motorists, conducting well-being checks, transporting funds, managing property, and controlling traffic and crowds.
Service Manager
Chipotle Restaurant
Northville, MI
11.2018 - 09.2022
- Oversee food safety by enforcing hand washing protocols, changing gloves, monitoring food temperatures, verifying secondary shelf lives, and implementing Daily Food Safety Checklist along with related policies.
- Resolving customer incidents to ensure positive customer experiences.
- Assisting with office duties, like banking, cash handling, and administrative paperwork.
- Overseeing crew breaks, modifying shift changes, conducting shift meetings, and organizing schedules.
Kitchen Manager
Chipotle Restaurant
Canton, MI
08.2018 - 11.2018
- Ensure food quality by cooking and prepping food to order and following kitchen procedures.
- Monitor food waste and inventory levels, and resolve food quality issues.
- Oversee kitchen equipment maintenance and promptly address any malfunctions.
- Fill out Material Safety Data Sheets (MSDS) and Inventory Rotation (FIFO).
- Maintain cleanliness and sanitation standards in kitchen.
Education
Associate in Criminal Justice - Criminal Justice
Schoolcraft College
Livonia, MI12.2021
Associate of Science -
Schoolcraft College
Livonia, MI04.2020
Skills
- Communication & Customer Service
- Leader & Team Player
- Integrity
- Adaptable
- Decision Making
- Conflict Resolution
- Valuing Diversity & Inclusion
- Reporting & documentation
- Staff Management
- Observant & Detail Oriented
Certification
- Certified Pistol License
- Adult and Pediatric First Aid/CPR/AED
Timeline
Packing Handler
Ford Motor Company
01.2025 - 05.2025
Security Officer
Michigan Medicine, University of Michigan Hospital
09.2022 - 01.2025
Service Manager
Chipotle Restaurant
11.2018 - 09.2022
Kitchen Manager
Chipotle Restaurant
08.2018 - 11.2018
Associate in Criminal Justice - Criminal Justice
Schoolcraft College
Associate of Science -
Schoolcraft College
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