Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bria Haskins

Ayden,NC

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits. Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management. Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion.

Overview

3
3
years of professional experience

Work History

Call Center Representative

Focus
Greenville, NC
05.2023 - Current
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to resolve service and billing issues.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Navigated through computer systems to review information and respond appropriately to callers.

Gas Station Clerk

Speedway Gas Station
Greenville, NC
09.2022 - 01.2023
  • Processed customer payments, counted money in cash drawers and balanced receipts with sales.
  • Verified age of customers purchasing alcohol or tobacco products with valid ID.
  • Greeted customers entering the gas station and provided assistance when needed.
  • Stocked shelves with merchandise such as snacks, drinks and other convenience items.
  • Maintained cleanliness of store by sweeping floors, wiping counters and restocking shelves.
  • Dispensed fuel into vehicles from pumps according to company guidelines.
  • Performed daily inspections on pumps, tanks, hoses and nozzles for proper functioning.
  • Ensured that all safety regulations were followed while handling hazardous materials.
  • Provided excellent customer service by addressing complaints promptly and courteously.
  • Assisted in training new employees on operating procedures within the store.
  • Checked expiration dates on food items before stocking them onto shelves.
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
  • Attended to gas spills and accidents promptly and according to established guidelines.
  • Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.

Home Health Aide

Dependable Home Health Care
Raleigh, NC
08.2021 - 12.2024
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Provided companionship and monitored health condition of clients.
  • Prepared meals and snacks according to prescribed diets.
  • Assisted in ambulation and exercise routines for clients.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Administered medications as instructed by physician or nurse practitioner.
  • Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
  • Reported any changes in the client's physical or emotional condition to supervisor immediately.
  • Monitored vital signs such as temperature, pulse rate, blood pressure .
  • Recorded daily notes about client conditions, treatments provided and progress made.
  • Engaged patients in recreational activities such as reading books or playing games.
  • Took initiative to ensure all tasks were completed efficiently within the designated time frame.
  • Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
  • Instructed family members regarding proper home care techniques and infection control procedures.
  • Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.

Education

High School Diploma -

Greene Central High School
Snow Hill, NC
06-2016

Skills

  • Report Preparation
  • Technical Support
  • Call Control
  • Sales Closing
  • Customer Relationship Management
  • Payment Processing
  • Customer Service
  • Account Updating
  • Complaint Resolution
  • Data Entry
  • Call Center Customer Service
  • Answering Questions
  • Problem-Solving Skills
  • Verbal and Written Communication
  • Training Experience
  • Appointment Scheduling
  • Cash Handling
  • Product Knowledge
  • Age Verification
  • Cleaning and Sanitation
  • Patient Relations

Timeline

Call Center Representative

Focus
05.2023 - Current

Gas Station Clerk

Speedway Gas Station
09.2022 - 01.2023

Home Health Aide

Dependable Home Health Care
08.2021 - 12.2024

High School Diploma -

Greene Central High School

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Bria Haskins