Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Bria L. Haynes

Calera,USA

Summary

Achieved highest First Call Resolution percentage. Exceptional typing skills commended by colleagues and supervisors. Successfully completed coding projects showcasing proficiency in programming languages.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Interventional Instructor

Alabama Game Changers
01.2023 - 01.2024
  • Implemented interventions methods to identify students with learning disabilities that need more assistance.
  • Designed and implement lessons in the elementary grade reading, math, science, and social studies classrooms.
  • Increased reading in my science classroom to 75% over one year.
  • Created lessons with clear aims and goals, aligned with the State of Alabama Academic Standards and Scope & Sequence goals.
  • Led in the creation, implementation, and tracking forms for classroom interventions.
  • Classroom management strategies- No Nonsense Nurturing, Behavior Intervention Programs, Functional Behavior Assessments.
  • Developed, administered, and evaluated three-month telephonic and social media follow-up testing/engagement initiative
  • Entered and maintained large volumes of data with 99%+ accuracy in proprietary systems
  • Managed multiple calendars, scheduled meetings, and coordinated logistics for internal and external events.
  • Drafted professional correspondence, reports, and meeting minutes.
  • Filed and retrieved documents efficiently in both digital and paper systems.
  • Served as first point of contact for client and vendor inquiries, delivering prompt and professional responses.

Account Associate

T-Mobile
01.2019 - 01.2021
  • Greeted customers and demonstration excellent customer service skills.
  • Helped customers with selected products, answered questions, and shared product knowledge.
  • Created and updated customer profile records.
  • Trained new employees to uphold company policies and sustain customer satisfaction
  • Aided with inventory management, including receiving and stocking merchandise.
  • Managed store opening and closing procedures
  • Act as a point of contact for client inquiries and assist in resolving issues.
  • Communicate regularly with clients to ensure satisfaction and service quality.
  • Assist in preparing presentations, proposals, or reports for clients.
  • Maintain accurate records of client accounts, transactions, and communications.
  • Help organize and schedule meetings, calls, or deadlines related to client projects.
  • Update and manage CRM systems or databases with current client information.
  • Conduct market or competitor research to support account strategy.
  • Enter data into systems with accuracy and attention to detail.
  • Track client KPIs or service delivery benchmarks.

Recreational Program Coordinator

YWCA
01.2018 - 01.2018
  • Led weekly activities for a group of ten campers, focusing on team building and communication skills.
  • Planned and implemented creative activities for campers of all ages.
  • Mentored campers on problem solving and conflict resolution.
  • Supervised campers during outdoor activities and ensured safety protocols were followed.

Education

Bachelor's - Interdisciplinary Studies

University of South Alabama

Associate's - General Studies

Coastal Alabama Community College

Skills

  • Time Management
  • Conflict Resolution
  • Assessment and Data analysis
  • Curriculum & Program Development
  • Communication and Interpersonal
  • Microsoft Office and Google Suite
  • Program Management
  • Microsoft Excel (pivot tables, VLOOKUP, formulas)
  • QuickBooks or other bookkeeping software
  • Salesforce or CRM tools
  • Slack, Microsoft Teams
  • Zoom, Google Meet
  • Asana, Trello, or Mondaycom (task management tools)
  • Adobe Acrobat or PDF editors
  • Scanners, multi-line phones, printers, and fax machines
  • SQL
  • Python

Certification

  • Google Data Analytics Certificate
  • Google Business Intelligence

Accomplishments

  • Processed over 1,000+ records weekly with 99.8% accuracy.
  • Reduced office supply costs by 15% through improved inventory tracking.
  • Supported a team of 10+ professionals by managing schedules, travel, and meeting prep.

Timeline

Interventional Instructor

Alabama Game Changers
01.2023 - 01.2024

Account Associate

T-Mobile
01.2019 - 01.2021

Recreational Program Coordinator

YWCA
01.2018 - 01.2018

Bachelor's - Interdisciplinary Studies

University of South Alabama

Associate's - General Studies

Coastal Alabama Community College

Similar Profiles

CREATE PROFILE
Bria L. Haynes