Bria L. Haynes
Calera,USA
Summary
Achieved highest First Call Resolution percentage. Exceptional typing skills commended by colleagues and supervisors. Successfully completed coding projects showcasing proficiency in programming languages.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Interventional Instructor
Alabama Game Changers
01.2023 - 01.2024
- Implemented interventions methods to identify students with learning disabilities that need more assistance.
- Designed and implement lessons in the elementary grade reading, math, science, and social studies classrooms.
- Increased reading in my science classroom to 75% over one year.
- Created lessons with clear aims and goals, aligned with the State of Alabama Academic Standards and Scope & Sequence goals.
- Led in the creation, implementation, and tracking forms for classroom interventions.
- Classroom management strategies- No Nonsense Nurturing, Behavior Intervention Programs, Functional Behavior Assessments.
- Developed, administered, and evaluated three-month telephonic and social media follow-up testing/engagement initiative
- Entered and maintained large volumes of data with 99%+ accuracy in proprietary systems
- Managed multiple calendars, scheduled meetings, and coordinated logistics for internal and external events.
- Drafted professional correspondence, reports, and meeting minutes.
- Filed and retrieved documents efficiently in both digital and paper systems.
- Served as first point of contact for client and vendor inquiries, delivering prompt and professional responses.
Account Associate
T-Mobile
01.2019 - 01.2021
- Greeted customers and demonstration excellent customer service skills.
- Helped customers with selected products, answered questions, and shared product knowledge.
- Created and updated customer profile records.
- Trained new employees to uphold company policies and sustain customer satisfaction
- Aided with inventory management, including receiving and stocking merchandise.
- Managed store opening and closing procedures
- Act as a point of contact for client inquiries and assist in resolving issues.
- Communicate regularly with clients to ensure satisfaction and service quality.
- Assist in preparing presentations, proposals, or reports for clients.
- Maintain accurate records of client accounts, transactions, and communications.
- Help organize and schedule meetings, calls, or deadlines related to client projects.
- Update and manage CRM systems or databases with current client information.
- Conduct market or competitor research to support account strategy.
- Enter data into systems with accuracy and attention to detail.
- Track client KPIs or service delivery benchmarks.
Recreational Program Coordinator
YWCA
01.2018 - 01.2018
- Led weekly activities for a group of ten campers, focusing on team building and communication skills.
- Planned and implemented creative activities for campers of all ages.
- Mentored campers on problem solving and conflict resolution.
- Supervised campers during outdoor activities and ensured safety protocols were followed.
Education
Bachelor's - Interdisciplinary Studies
University of South Alabama
Associate's - General Studies
Coastal Alabama Community College
Skills
- Time Management
- Conflict Resolution
- Assessment and Data analysis
- Curriculum & Program Development
- Communication and Interpersonal
- Microsoft Office and Google Suite
- Program Management
- Microsoft Excel (pivot tables, VLOOKUP, formulas)
- QuickBooks or other bookkeeping software
- Salesforce or CRM tools
- Slack, Microsoft Teams
- Zoom, Google Meet
- Asana, Trello, or Mondaycom (task management tools)
- Adobe Acrobat or PDF editors
- Scanners, multi-line phones, printers, and fax machines
- SQL
- Python
Certification
- Google Data Analytics Certificate
- Google Business Intelligence
Accomplishments
- Processed over 1,000+ records weekly with 99.8% accuracy.
- Reduced office supply costs by 15% through improved inventory tracking.
- Supported a team of 10+ professionals by managing schedules, travel, and meeting prep.
Timeline
Interventional Instructor
Alabama Game Changers
01.2023 - 01.2024
Account Associate
T-Mobile
01.2019 - 01.2021
Recreational Program Coordinator
YWCA
01.2018 - 01.2018
Bachelor's - Interdisciplinary Studies
University of South Alabama
Associate's - General Studies
Coastal Alabama Community College