Bria L. Haynes

Calera,USA

Summary

Achieved highest First Call Resolution percentage. Exceptional typing skills commended by colleagues and supervisors. Successfully completed coding projects showcasing proficiency in programming languages.

Overview

years of professional experience

Certification

Work History

Interventional Instructor

Alabama Game Changers

01.2023 - 01.2024

Implemented interventions methods to identify students with learning disabilities that need more assistance.
Designed and implement lessons in the elementary grade reading, math, science, and social studies classrooms.
Increased reading in my science classroom to 75% over one year.
Created lessons with clear aims and goals, aligned with the State of Alabama Academic Standards and Scope & Sequence goals.
Led in the creation, implementation, and tracking forms for classroom interventions.
Classroom management strategies- No Nonsense Nurturing, Behavior Intervention Programs, Functional Behavior Assessments.
Developed, administered, and evaluated three-month telephonic and social media follow-up testing/engagement initiative
Entered and maintained large volumes of data with 99%+ accuracy in proprietary systems
Managed multiple calendars, scheduled meetings, and coordinated logistics for internal and external events.
Drafted professional correspondence, reports, and meeting minutes.
Filed and retrieved documents efficiently in both digital and paper systems.
Served as first point of contact for client and vendor inquiries, delivering prompt and professional responses.

Account Associate

T-Mobile

01.2019 - 01.2021

Greeted customers and demonstration excellent customer service skills.
Helped customers with selected products, answered questions, and shared product knowledge.
Created and updated customer profile records.
Trained new employees to uphold company policies and sustain customer satisfaction
Aided with inventory management, including receiving and stocking merchandise.
Managed store opening and closing procedures
Act as a point of contact for client inquiries and assist in resolving issues.
Communicate regularly with clients to ensure satisfaction and service quality.
Assist in preparing presentations, proposals, or reports for clients.
Maintain accurate records of client accounts, transactions, and communications.
Help organize and schedule meetings, calls, or deadlines related to client projects.
Update and manage CRM systems or databases with current client information.
Conduct market or competitor research to support account strategy.
Enter data into systems with accuracy and attention to detail.
Track client KPIs or service delivery benchmarks.

Recreational Program Coordinator

YWCA

01.2018 - 01.2018

Led weekly activities for a group of ten campers, focusing on team building and communication skills.
Planned and implemented creative activities for campers of all ages.
Mentored campers on problem solving and conflict resolution.
Supervised campers during outdoor activities and ensured safety protocols were followed.

Education

Bachelor's - Interdisciplinary Studies

University of South Alabama

Associate's - General Studies

Coastal Alabama Community College

Skills

Time Management
Conflict Resolution
Assessment and Data analysis
Curriculum & Program Development
Communication and Interpersonal
Microsoft Office and Google Suite
Program Management
Microsoft Excel (pivot tables, VLOOKUP, formulas)
QuickBooks or other bookkeeping software

Salesforce or CRM tools
Slack, Microsoft Teams
Zoom, Google Meet
Asana, Trello, or Mondaycom (task management tools)
Adobe Acrobat or PDF editors
Scanners, multi-line phones, printers, and fax machines
SQL
Python