Bria Hill
Homewood,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Station Coordinator
WindCreek Casino
Homewood, IL
10.2024 - Current
- Delivered high level of service to customers in effort to build upon relationships for future.
- Implemented departmental and organizational procedures to maximize output.
- Developed strategies for improving customer service delivery processes.
- Monitored daily performance of staff, providing guidance when necessary to ensure quality standards were met.
- Maintained accurate records of inventory levels at the station in order to meet customer demand.
- Trained new hires on company policies and procedures, as well as job-specific duties.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prepared workstations with ingredients and tools to increase efficiency.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Assisted kitchen staff with preparing meals during peak hours or when personnel shortages occurred.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Analyzed employee feedback surveys to determine areas needing improvement in the dining experience.
- Oversaw food preparation, production and presentation according to quality standards.
- Coached staff on strategies to enhance performance and improve customer relations.
- Delegated work to staff, setting priorities and goals.
- Explained goals and expectations required of trainees.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Professional Content Creator
Self Employed Services
Homewood, IL
02.2020 - Current
- Applied current editing and photography tools to tell great stories.
- Boosted brand engagement by creating compelling social media posts and campaigns.
- Strengthened content through proofreading and editing.
- Cultivated a loyal following on social media platforms through consistent posting schedules, and authentic community engagement strategies.
- Enhanced brand recognition through the development of tailored marketing materials, and visually appealing graphics.
- Continuously honed content strategy by regularly monitoring data analytics, using insights to inform future decision-making, and drive ongoing improvements.
- Developed a comprehensive content calendar to streamline production, ensuring timely publication, and fostering audience growth.
- Streamlined content production workflow with project management tools, improving team efficiency, and reducing time to market for new content pieces.
- Initiated a collaborative project with influencers in a niche, expanding reach, and driving significant traffic to the main website.
- Improved community interaction on social media platforms, responding to comments and messages, and fostering a loyal and active community.
- Conducted market research to identify emerging trends, enabling the development of timely and relevant content that resonated with the audience.
Catering/ Production Chef
Whole Foods Market
Orland Park, IL
09.2022 - 03.2024
- Prepares food items for cold case production and hot bar, according to daily production sheets.
- Ensures that all prepared items are labeled, dated, covered, monitored for quality and freshness, and rotated
- Enhanced kitchen efficiency by streamlining production processes and implementing time-saving techniques.
- Assisted other chefs with ingredient preparation in support of recipes designed by the head chef.
- Maintained a well-organized mise en place to keep work consistent.
- Utilized culinary techniques to create visually appealing dishes.
- Monitors food levels and replenishes in a timely manner
- Ensures all catering orders are properly prepared, packed, and completely accounted for on the day it is to be received.
- Served as a liaison between management and the culinary team to address any concerns or issues promptly.
- Ensured accurate ingredient measurements for recipes, maintaining consistency in taste and presentation across all dishes served.
- Consistently met high standards of quality control for all prepared dishes, ensuring customer satisfaction.
- Improved employee retention rates by creating a positive work environment, and offering opportunities for growth within the company.
- Maintained a clean and organized work environment, adhering to strict sanitary guidelines and regulations.
Cook 2, Culinary Intern
Walt Disney World
Orlando, FL
01.2022 - 08.2022
- Prepared food in an à la carte and buffet-style restaurant environment.
- I followed basic recipes and learned advanced food preparation.
- Exercised skills in culinary fundamentals in hot and cold food station setup, sauce-making, catering production, and salad/sandwich preparation
- Worked efficiently to minimize guest wait time while maintaining guest service, and accuracy.
- Followed standardized recipes and food sanitation guidelines.
- Participated in deep-frying, sautéing, roasting, boiling, and grilling vegetables, grains, and proteins.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items, and rotated stock to confirm the freshness of food and ingredients.
- Created identical dishes numerous times daily, with consistent care, attention to detail, and quality.
Guest Service Associate
Buona Beef
Flossmoor, IL
06.2019 - 10.2021
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Contributed positively towards achieving team targets by cross-selling additional amenities during interactions with guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
Hostess
Cracker Barrel
Tinley Park, IL
05.2017 - 08.2019
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival, and provided a friendly and warm presence throughout the dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices, and restaurant policies, to maintain high standards of service.
- Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
Server/Busser
Flossmoor Country Club
Flossmoor, IL
05.2016 - 01.2017
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Supported wait staff by setting up and replenishing condiment stands, trash containers, liners, and bus stations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously, without compromising service quality.
Education
Associate of Applied Science - Culinary Arts
Johnson And Wales University
Charlotte, NC05.2022
Skills
- Organizational leadership
- Organization abilities
- Problem Solver
- Analytical thinking
- Critical thinking
- Strategic planning
- Creative solutions
- Time management
- Team collaboration
- Logical reasoning
- Confident leadership
- Task delegation
- Basic math
- Verbal communication
- Computer skills
- Recordkeeping
- Good Telephone Etiquette
- Customer service and assistance
- Hospitality and guest service
- Food service efficiency
- Sales and retail experience
- Task prioritization expertise
- Social media strategy
- Social media and online presence
- Video content creation
- Content scheduling
- Content editing
- SEO techniques
- Creative storytelling
- Content planning
- Brand consistency
- Multimedia production
- Visual storytelling
- Creative direction
- Concept Development
- Design
- Art direction
Volunteer Experience
- 01/01/2015, 12/31/2020, Catholic Charities of Chicago, Food Service Volunteer
- 01/01/2013, 12/31/2014, Matthew House, Food Service Volunteer
- 01/01/2023, 12/31/2023, Beloved Black Girls, Professional Chef Instructor
- 01/01/2023, 12/31/2023, Make A Wish Foundation, Volunteer
- 01/01/2023, 12/31/2023, Genxsis Step Team, Assistant Coach
Certification
Food safety manager
Food Handlers
Awards
- Sisters Investing in Souls Scholarship Recipient 2020
- Tommy Lymon Scholarship Recipient 2020
- Marriott Program Scholarship Recipient 2020
- Johnson and Wales University Presidential Scholarship Recipient 2020
- Illinois Restaurant Association Scholarship Recipient 2020
- National Restaurant Association Scholarship Recipient 2020
- Edna Lee Scholarship Recipient 2020
- James Beard Foundation Scholarship Recipient 2020
- Worthy Goal Scholarship Recipient 2020
- Honor Student 2016-2020
Portfoliolink
https://bria.my.canva.site/media-kit
Languages
English
Timeline
Lead Station Coordinator
WindCreek Casino
10.2024 - Current
Catering/ Production Chef
Whole Foods Market
09.2022 - 03.2024
Cook 2, Culinary Intern
Walt Disney World
01.2022 - 08.2022
Professional Content Creator
Self Employed Services
02.2020 - Current
Guest Service Associate
Buona Beef
06.2019 - 10.2021
Hostess
Cracker Barrel
05.2017 - 08.2019
Server/Busser
Flossmoor Country Club
05.2016 - 01.2017
Associate of Applied Science - Culinary Arts
Johnson And Wales University
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