Bria James
Oceanside,CA
Summary
Proven Front Office Coordinator with a track record of enhancing patient satisfaction and streamlining office operations at San Diego Ear Nose and Throat Specialists. Excelled in customer service expertise and insurance verification, significantly minimizing billing errors. Demonstrated exceptional problem-solving capacity and time management proficiency, contributing to a more efficient and patient-friendly environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Office Coordinator
San Diego Ear Nose and Throat Specialists
01.2024 - Current
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Monitored office supplies by checking inventory and placing orders.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Insurance Specialist
Filutowski Cataract & LASIK Institute
01.2023 - 09.2023
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Maintained high standards of customer service by building relationships with clients.
- Researched and resolved routine and complex issues.
- Contributed to team performance by sharing industry knowledge and assisting colleagues in complex cases.
ASC Assistant
Filutowski Cataract & LASIK Institute
10.2020 - 12.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Facilitated seamless transitions between surgeries by efficiently turning over the operating room for subsequent cases.
Education
No Degree -
Seminole State College of Florida
Sanford, FLNo Degree - Sonography
Mt. San Jacinto College
San Jacinto, CA08-2025
High School Diploma -
Deltona High School
Deltona, FL06-2023
Skills
- Customer service expertise
- Customer service
- Reception duties
- Front office management
- Insurance verification
- Office management
- File organization
- Patient relations
- Document management
- Scheduling appointments
- Opening and closing offices
- Call routing
- Sensitive information handling
- Information protection
- Office supplies inventory management
- Maintaining confidentiality
- Problem-solving capacity
- Time management proficiency
- Multitasking and organization
- Microsoft office
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- CPR - Adult & Pediatric
Issued by: American Heart Association
Languages
English
Native or Bilingual
Timeline
Front Office Coordinator
San Diego Ear Nose and Throat Specialists
01.2024 - Current
Insurance Specialist
Filutowski Cataract & LASIK Institute
01.2023 - 09.2023
ASC Assistant
Filutowski Cataract & LASIK Institute
10.2020 - 12.2022
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- CPR - Adult & Pediatric
Issued by: American Heart Association
No Degree -
Seminole State College of Florida
No Degree - Sonography
Mt. San Jacinto College
High School Diploma -
Deltona High School
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